Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 21, 2025
  Amount Paid: $***
  
  During the conversation during texts i was told the phone id buy was a Samsung s22 plus. the receipt shows Samsung s22 plus. the phone given to me was a Samsung s 21.
  
  the day after buying the phone off the owner i noticed a glare on the screen that takes up most of the screen. i had mentioned this to the owner. he says he see no big issue with it and told me that the warranty is only for the functioning of it. i told the owner the phone was damaged when he sold it to me that its not fair to sell me a broken phone especially for $*** and the phone isn't a Samsung s22 plus. He said that was his mistake. I have it all on texts and I have the bill of sale. now he is only offering to look at it but I want a refund.

  

  Business Response

  Date: 09/04/2025

  *** ********* ** ******** ********** ***** ********
  
  **** ** ********

  Thank you for the opportunity to respond to this matter.

  At HannyMobile, we always strive to provide great service and resolve any customer concerns in a respectful and timely manner. In this case, the customer mentioned a glare on the screen after purchasing a Samsung device. I inspected the phone and did not notice any significant screen issue at the time, but to ensure the customer felt taken care of, we went ahead and provided a full refund.
  The device was returned to us with damage to the back glass, which was not there during the initial sale, but we still accepted the return without issue and honored the refund.
  We take pride in our business and customer service, which is reflected in our 5-star reviews across ****** and other platforms. We appreciate the opportunity to address this situation and hope it shows our commitment to doing right by our customers.
  Sincerely,

  HannyMobile Team
  Winnipeg, MB R3B 0E9
  ********************

  Customer Answer

  Date: 10/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Mindy *******