Complaints

This profile includes complaints for Luckyetc. Travel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Luckyetc. Travel

  1833 Inkster Blvd Winnipeg, MB R2X 1R3

• 

  Luckyetc. Travel

  1121 Sanford St Winnipeg, MB R3E 2Z9

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:26/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** ******** ********* ****** * ***** ** *************** ** ***** ******* **** ******** ******** *** *** ****** ********* **************** ***** ******** ************************ ***** ******* ***** ******** 
  ************* ******* ***** ** *** ******* ***** ******** ***** ***** ****** ***** ***** ****** ************* ***** ************* ****** ************* ****** ************* ******* ****** On March 4, 2023, I, Reterio ****, Meriam ****, Kristien ***** ****, Evelyn ************, Allan ************ and Blaize ************ went to LUCKYetc. Travel & Style to book Airfare for the following itinerary:
  1. November 8, 2023 to December 26, 2023 - Winnipeg to General Santos, Philippines (Round Trip)
  November 8, 2023 - **** *** ******** from Winnipeg to Vancouver
  November 8, 2023 - ********** ******** from Vancouver to Manila (Direct Flight by ********** ********) to General Santos City, ***********  Return Date:
  December 26, 2023
  General Santos City to Manila, Manila to Vancouver (Direct Flight by ********** ********)
  Vancouver to Winnipeg by **** *** 
  Travellers for November 8, 2023 to December 26, 2023 are Reterio ****, Earlin ***** **** and Prince ************.
  Airfare Price for each Person upon Booking on March 4, 2023: $******* Round Trip
  
  
  
  2. December 2, 2023 to December 26, 2023 – Winnipeg to General Santos, Philippines (Round Trip)
  December 2, 2023- *** ****** from Winnipeg to Vancouver
  December 2, 2023 – ********** ******** from Vancouver to Manila (Direct Flight by ********** ********) to General Santos City, Philippines
  Return Date:
  December 26, 2023
  General Santos City to Manila, Manila to Vancouver (Direct Flight by ********** ********)
  Vancouver to Winnipeg by **** *** ********** for December 2, 2023 to December 26, 2023 are Meriam ****, Kristien ***** ****, Evelyn ***********, Allan ************ and Blaize ************.
  Airfare Price for each Person upon booking on March 4, 2023: $******** Round Trip
  
  
  3. November 4, 2023 to November 25, 2023 – Winnipeg to Davao City, Philippines (Round Trip)
  November 4, 2023 - **** *** ******** from Winnipeg to Vancouver
  November 4, 2023 - ********** ******** from Vancouver to Manila (Direct Flight by ********** ********) to Davao City, Philippines
  Return Dates:
  
  November 25, 2023
  Davao City to Manila, Manila to Vancouver (Direct Flight by ********** ********)
  Vancouver to Winnipeg by **** *** ********* for November 4, 2023 to November 25, 2023 is Dominic Ramos.
  Airfare Price upon booking on March 6, 2023: Unsure of exact detail but it was $***** something. Fully paid upon booking.
  
  DETAILS OF COMPALINTS
  
  LUCKYetc. Travel & Style is a travel agency that offers fly now pay later, which means they offer financing to clients to purchase airfare from them.
  
  On March 4, 2023 we went to Luckyetc Travel to purchase tickets. Chantilly ****************, the owner, discussed to us about their financing program for airfare purchases. We have to put down our partial payment and the remaining balance would be paid in plan with interests. We were under the impression that when we booked that day, we would receive our booking confirmation. But we left their place without our booking confirmation. She just said that it would be emailed to us. So, I thought that in the evening of that day, we would receive it in the email. Unfortunately, it was not sent. From that point, I noticed that Luckyetc. Travel & Style lacked transparency with the transactions.
  
  My family ***** ******* of 4 members had a total of $******** of airfare price. On March 4, 2023 upon booking we paid a partial payment of $********. So, after paying that amount of partial payment, it left us with the balance of $********. Few days after, Luckyetc Travel sent us the details of the financing plan for the remaining $********, and I realized that the interest is quite high. So, I negotiated with her to pay the balance soon to avoid paying high interest. I even offered to pay a prorated amount of interest based on the principle of diminishing balance. But she agreed for me to just pay off the remaining balance without applying any interest because I have brought to her several clients.
  
  On April 9, 2023, I paid $********. That left us with the balance of $********
  
  On May 16, 2023, I paid off the balance of $********* So, it was fully paid on May 16, 2023.
  
  Since March, I kept on asking her about our booking confirmation, but she gave various excuses or reasons for not being able to give it. Although she kept on promising to give it like, within this week, or on the weekend or on the next week or on the end of the month. Nothing of those promises ever came into reality.
  
   Please help us demand our booking confirmation (Airfare Tickets) from Luckyetc Travel. These travels of the family of mine and my sister’s family as well as my cousin-in-law mean a lot. It is very important. The price of tickets right now is doubled compared to the time when we booked last March. So, we do not want our money back. What we want is our booking confirmation and we cannot wait any longer especially with her untruthfulness, lack of transparency, irregularities of transactions and inconsistencies of statements and promises. Please help us demand our booking confirmation from her.
  
  Thank you.

  Business Response

  Date: 26/07/2023

  Hello,

   

  thank you very much for letting me know about this. Please contact the Rotero now, we already spoke just now. You may ask him about the conversation.

   

  Chantilly

  Customer Answer

  Date: 27/07/2023

  Good morning.

  I read the response of Chantilly **************** towards my complaints. She said that She already talked to me, and that you can ask me about it. It is true that she talked to me, *** **** **** *** **** **** * **** *** *********** *** * ****** ** ** ** **** *****. She needs to settle first all her obligations to us that are written in details on the complaints. 

  When we talked, she promised to settle the matter, but never gave me specific or exact date when this is going to be resolved. I have already seen patterns of those promises. So, what am I interested with now is an immediate resolution.  All want is booking confirmation with reference numbers of our Airfare, which we have all paid off. As long as the these issues remain unresolved, this complaints is outstanding.

  Thank you.

  Reterio ****

   

   

  Business Response

  Date: 02/08/2023

  Good morning,

   

  When I met with the customer last week we have committed to issue theirs asap. I also noticed it was not indicated that half of their group availed our financing and discussed with them about our company’s ruling but was not in writing.

  Rest assured all will be issued soon though. 

   

  ** ** *** **** ******. Yes we have had system

  Problems but does not mean we don’t deliver output.

   

  Thank you so much.

  
  
  

  Chantilly ****************

  Travel Consultant 
  
  ********* ******
  ** * **** ******* ***** 
  ******** ********

  Customer Answer

  Date: 02/08/2023

   
  
  Complaint: ********
   
  
  At this point, We are still waiting for Luckyetc Travel to start complying with the obligations of issuing our flight booking confirmations/Airfare tickets. None of us, 9 customers have receive anything. We talked on July 28, 2023 about it when I visited her store and she promised to settle her obligations soon and I am hoping and counting on the promises she gave. ******** **** ********** ****** ** ** ***** *** **** *********** ** ***** ** ****** ******* ********************* *** ***** ********* *** ********* 

  With regards to the half of customers being under financing, please be informed that the financing was provided through loan with loan provider called "******". The loan was approved and those four customers have started paying last April 2023, which basically mean that there was already a fund coming out from the financing company intended for the purchase of the airfare tickets. At any rate, as per our discussion last July 28th, I would count on her promises. I will update you of any compliance she would make to her obligations. I am still actively in communication with Chantilly ****************, the owner of Luckyetc Travel in pursuit to finally getting her issue our airfare booking confirmations/tickets.  

  ****** ** **** ****** **** ********** ****** ** ** *** **** *** ** ********* ***** ** ******* *** *** ******* ******* **********************

  Thank you.

  
  
  
  Sincerely,
  
  
  
  Reterio ****

  Customer Answer

  Date: 08/08/2023

  I would like to notify the parties that Chantily ***************** the owner of Luckyetc. Travel, had made a positive progress in our ongoing transactions. We are still in active communication pertaining to the matters. I would count on her to fully comply with her business obligations to us. At this point we seem to move towards the right directions. I will continue to give further information whenever new developments take place.

  Thank you.

  Reterio ****

  October 26, 2023: This matter has not been resolved yet.

  Reterio

  January 5, 2024:Please
  be advised that they were able to go home which they did not update you. 4 of
  them booked by us but the rest chose to
  Buy on their own.
  
  Chantilly ****************
  Travel
  Consultant