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Business Profile

Used Appliances

SMS Appliances Winnipeg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Appliances.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Used Fridge. When moving it in they damaged two walls down to wall Frame
    my laminate floors. I asked them to use straps they said no. They broke my storm door at front entrance , Fridge damaged on side.
    after day 3 fridge started making knocking sound. Texted 4 times no response. Filed online review on site. Head office called promised to come down to repair everything. Still no responses to my calls and texts . They promised to remove old fridge they did not I had to pay for removal after it sat in my front yard for 3 weeks. Lady at head office advised to me they have had serious problems in Winnipeg. She asked for all pictures in text. I sent them to her, no response for 3 weeks back from here . Man called to come in and look . I had Covid couldn't let anyone in . The next week my daughter did . The 3rd week the repair man went on holidays . I called and man said sorry warranty over its only 30 days its now a week past sorry and hung up. Now will not answer my calls . I want all damage repaired and new fridge due to knocking sound from day 3 and food not staying cold . Freezer full of frost. * **** **** **** **** **** *** ******

SMS Appliances Winnipeg is NOT a BBB Accredited Business.

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