Reviews
Customer Review Ratings
Average of 1 Customer Review
Want to share your experience?
Leave a ReviewReview Details
Review fromMichelle T
Date: 08/09/2023
1 starMichelle T
Date: 08/09/2023
Poor communication and service
I recently got a 2020 Suburban RST May 5, 2023. I took the vehicle for a test drive and knew immediately that I wanted the vehicle. The sales person told me that the vehicle had transferable bumper to bumper warranty, extended warranty, tire warranty, and undercarriage warranty. He also told me that when I take the vehicle home that it would have a full tank which it didn't. I picked it up with an eighth of a tank. When I took the vehicle home the sales person told me that the warranty information package and the gas card are being mailed to me and that i should receive it in a few days which never happened. I have asked repeatedly since then. It is now September 8, 2023 and i still have not received anything. I recently went for an oil change and the person who did my oil change said i need to get my struts and shocks looked at. So I took the vehicle back to Waverley and they told me that I do need to replace them and that the cost would be covered and that I wouldn't have to pay anything. So now I will be getting a full vehicle safety to ensure that this vehicle is safe which I don't think it is. I was told to bring my vehicle in on September 7, 2023 for repairs as on August 31, 2023 I was told that the parts were being ordered from ****** ********** On September 7, 2023 I went to ****** ********* and talked to them and they told me my vehicle was not at that dealership as I was told nor was the vehicle booked or parts were ordered. I am now awaiting for a response as to when my vehicle will be fixed and when the transfer of warranty(s) will be done. I had to get the schedule B form from the chevy dealership and send that off to the sales person I deal with at Waverly.
I am dissatisfied with communication and how long everything is taking. I love my vehicle and just want to feel safe driving it as it should be when getting a new vehicle.
Waverley Chrysler Dodge Jeep Ram Ltd.
Date: 11/09/2023
Thank you for reaching out and explaining your concerns . The vehicle was delivered with a half tank of fuel. A *** ** gas card was mailed out to you to satisfy your concern regarding the full tank that was promised. I can confirm that the vehicle does have an extended warranty as advised. Waverley Chrysler is authorized to facilitate any warranty work required. I can assure you that this vehicle has had a complete certified pre owned safety inspection completed. I am unsure as to what your are visiting other dealerships to assess any concerns. We show that you were at the dealership last on August 23 to have a tire repaired. It is my understanding that a service appointment is in place for you to bring in your vehicle on Thursday September 14 . I trust that the concerns will be taken care of when we have the opportunity to inspect the vehicle and address any concerns.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.