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Business Profile

Water Damage Restoration

First General Winnipeg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had a fire August 16/23. Despite multiple complaints to the contractor (First general) and the insurance company (********) barely anything has been done. Finally got a window Dec 21/23. June 27/24 they took the burnt facia and soffit down and replaced the lumber/shingles. Messaged First General to see when they’d come get the debris from my yard, and still no message over a week ago now. This company is dragging the repairs on, making me waste money for heat in winter when I had boards and plastic on my kitchen window. Heat loss from the burnt roof, and no eavestrough still so the water pounds down and my basement is wet for the first time in ten years. I want this finished already.

    Business Response

    Date: 23/07/2024

    The insured did have a fire at her residence, and we did attend and provided a cleanup and temporary repairs. We compiled sub trade estimates for the damages and after lengthy process of estimate review by the insurance company (2 months), purchase orders were issued to these sub trades, typically custom size windows take 8-10 weeks to be prepared and installed, which took us into the colder months which are prohibitive to the required exterior work, although during these months all of the interior work was performed and completed to her satisfaction.

    The exterior work was scheduled for the spring but due to the significant amount of precipitation and storm systems that have impacted Winnipeg and the surrounding municipalities roofing contractors have been stretched thin providing urgent emergency services to other properties. My roofing contractor was contacted several times for updates on start dates and will be completed the roof repairs in the next few days. The exterior siding that was ordered for the residence months ago, was back ordered and we anticipate its arrival in the next few weeks, at which time it will be installed. The only element remaining will be the power supply for the homeowner's hot tub. 

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