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Business Profile

Window and Door Sales

Ecotech Windows and Doors (MB) Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:16/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

    Complaint: ********



    I am rejecting this response because there is nothing left to resolve. The installation date was April.15,2024, this is how long things have been going on for. We have been in this complaint process since June. In the span of the several months my partner and I have used our time and money to clean up the mess and patch up the damages. For us the only resolution we seek is a partial refund ***** *** ********** ***** ** **** ***** **** ******* ****** **** ** ******** *** ****** **** *** ***** *** ***** ***** ** ******** 




    Sincerely,



    Robin ***

    rding contact information.

    May.19-June.17
    • Multiple calls including lunch hours. Ecotech informed us that the contractor would be contacted. This is interesting because before it was policy that we contact the contractor/installer ourselves.

    June 25
    • Hours spent cleaning and rearranging home. No one came in the two hour installation window. The discussion held with Ecotech yielded that the installers previous would not come, they did not inform anyone. Informed that a manager would be in contact with us June.26.

    June.27
    • No one reached out to us. ********** ** ******* *** *** ** ** *** *** **** **** **** *** ******* ********* ************ **** ***** ** *** **** ****** ******* **** ** - Manager said we can have installer come whenever is convenient
    - We did not respond, but installers showed up anyways. We were lucky to be home. Put everything aside, damages to walls and mess wasn't cleaned up.

    Seeking $**** back from payment. **** ********* ****** **** **** ** ********** 

    Business Response

    Date: 14/08/2024

    Mr. ****

    Thank you for bringing these issues to our attention, and we sincerely apologize for the inconvenience you've experienced. We acknowledge the challenges you've faced due to the delays, communication gaps, and issues with your installation.

    We have issued a refund before as a step toward resolving your concerns and are committed to continuing to work with you to address all issues that you’re having. A member of our team will be in touch with you shortly to ensure that everything is resolved and work towards an agreement. We appreciate your patience and understanding as we work to resolve these matters.

    Sincerely,

    The EcoTech Windows & Doors Team.

     

    Business Response

    Date: 20/09/2024

    Mr. ***


    While we truly apologize for the inconvenience and challenges you’ve faced throughout this process, we do not feel that a refund of $***** is justified for the issues outlined.
    We acknowledge the difficulties you’ve encountered, but from the moment the installation was completed, we have consistently made efforts to address the issues you raised. You made the decision to take action and address some matters on your own, but the amount you are requesting exceeds what we believe is reasonable for the cleaning and repairs. We would be happy to explore alternative options to resolve this matter fairly for both parties.


    Sincerely,
    The EcoTech Windows & Doors Team.

    Customer Answer

    Date: 09/09/2024

     

    Complaint: ********
     

    I am rejecting this response because: No one has contacted me regarding the next steps. * **** **** **** ** **** ** ******* ** **** *** **** ** ****** ****** ***** ** ** ********** ****
     

    Sincerely,



    Robin ***

Ecotech Windows and Doors (MB) Ltd. is NOT a BBB Accredited Business.

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