We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Window and Door Installation

Canadian Choice Windows and Doors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:26/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 9 windows and 2 doors from this company and they installed them in the fall of 2020. One of the windows cracked and they immediately came and repaired them. Then in the winter of 2020-2021 the weather stripping started coming off the doors. The following winter 2021-2022 more weather stripping was coming off the doors. The fall of 2022 the kitchen window lever broke preventing the window from being locked. I called and texted numerous times to the business over a couple months September and October 2022.No response. I then left an angry message when the installer texted me and said he has to order part. I waited until end November and texted him and he stated he will come. Again no response I texted again I’m December he’s ordering part and again no response. * **** * ****** ** ****** *** **** ****** **** * *** *** * ********* They state that they are lifetime warranty. **** ** *** ***** 

    Business Response

    Date: 04/05/2023

    Hi Brenda,

     

    We are so sorry for any miscommunication you may have had with one of our installers, but we are happy to know everything has been resolved.

     

    Going forward, if you ever have any issues please call our service department * ************ & ask to speak directly to our service coordinator, Ivana.

     

    ** *** *** ****** ******* ** ***** *** *** ******* **** **** **** **** ** ** ***** ** **** *** ****** ** ** ******* ********* ******* * *** *****

    *

    Thank you,

    Canadian Choice Windows & Doors

    Customer Answer

    Date: 04/05/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    Brenda *************

  • Initial Complaint

    Date:17/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a grievance I want to file with Canadian windows and doors.
    I had purchased windows for my basement, and upper floor rooms and a side door
    the side door in particular had started to freeze up the storm door, to a point there was a sheet of ice thick across the storm door. When I called this company I was told by the manager Faruk ****** that he knew what the problem was and would order in the appropriate parts and contact me to do the install when the weather warms up in spring.
    Spring arrived and no calls, I left numerous messages with his cell, and the office as well, Finally I got a hold of Faruk in May and he said the parts arrived some time ago and he wanted to plan a day to do install and would contact me.
    again another few weeks and I Then called again in July and this time no answers to my phone calls, nor from the office at Canadian doors and windows nor from Faruk. To this day he has been avoiding my calls.
    ******** ** ***** ** *********

    Business Response

    Date: 29/08/2022

    Dear Joe,

    2" aluminum storm door was installed Oct 2021 by Canadian builder standards.

    Why is there frost on storm door?

    The cause of condensation on the glass surfaces of storm door is due to warm moist air filling between the primary entry door & the storm door. Because the storm door is in direct contact with the outside air it is cooler than the air filling the airspace from inside the house.

    During cold season leave the storm door screen slightly open that may help remove some of the warm air that is escaping into the small cavity between the doors.

    You have great product.

    Best Regards,

    Canadian Choice Windows & Doors.

Canadian Choice Windows and Doors is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.