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Business Profile

Window and Door Installation

CDC Installation Systems

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window and Door Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Requesting return of deposit. Work was not performed.

    Business Response

    Date: 12/08/2022

    No response from the company.

  • Initial Complaint

    Date:16/06/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: June 14 2021 Deposit of 1300$ was taken on June 14th 2021 They were going to provide of installing 5 windows in our basement parts and labour's for 2625$ We have not received windows. We were told 6-8 weeks multiple times and given a deadline for when the manufacturer plant is closed. They said windows will be in before plant closes in December of 2021. The business lost all contact with us in March of 2022 it has now been over a year since we have paid 1300$ .

    Business Response

    Date: 05/08/2022

    No response from the company.

CDC Installation Systems is NOT a BBB Accredited Business.

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