Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/12/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bathurst Honda took a $500.00 for a Honda Odyssey on December 5, 2024. We test drove and met with them on December 6 at 1:30pm. We explained to them that we were also considering a Toyota Sienna from another dealership and that we would only decide the following day which one we would take. They said we had until 5:00pm the following day to decide. The following day we decided to move forward with the Sienna, we notified Honda before 5:00pm. They said we had to call with our credit card for reimbursement. They then dodged all communications. Today, December 11, I went to the dealership to complete the transaction and no one would speak to me. The saleswoman called me after I left to tell me they changed their mind and they would no longer reimburse my deposit even though the discussed conditions were met.

  Business Response

  Date: 12/12/2023

  A $500.00 deposit was received to hold a 2024 Honda Odyssey for 24hrs. After 24hrs the client requested more time to make a decision and was asked to sign a document stating the deposit would only be reimbursed upon purchase of said vehicle. After 48hrs the client decided to purchase another vehicle at a different dealership thus forfeiting the deposit. In good faith after meeting with the client we have come to an agreement that both parties felt was fair. 

  Customer Answer

  Date: 13/12/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 20992202, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:22/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 9 2023, me and my son bought a 2017 Subaru wrx with 104000 km for $26,525.00 plus taxes at Bathurst Honda, in Bathurst New Brunswick. The first day, there was a check engine light, they took it in and gave my son a courtesy vehicle, 3 days after they told him his car was ready, 5 min later engine light again, they disable something, told him it was good to go, but they were to give him an appointment to get it check at moncton Subaru. On Friday the 13 Oct, he left for his work wich is 1h1/2 from home when he got there the motor was knocking bad, the next morning the motor blew up 20 feet from his driveway, they had is car towed back to the dealer, now they accuse him of damaging the courtesy vehicle so they don't want to give him another one. So now he is stuck with no car to go to work... as I had to co sign for him, we demand that the contract for the 2017 Subaru to be canceled... thank you
  
  ****** ***

  Business Response

  Date: 21/11/2023

  I can confirm the vehicle in question was purchased on
  October 10th, 2023 and was in good working order at time of
  delivery. Shortly after delivery, the customer communicated that the check
  engine light came on and we advised the customer to bring the vehicle back in
  for a diagnostic test. At that point, a courtesy vehicle was provided to our
  customer while we conducted our diagnostic testing. During this time, it was
  reported to us by a local business owner who observed that our courtesy vehicle
  was being driven very recklessly off road in the power line trails. We
  contacted the customer to advise our diagnostic testing was complete and to
  have our courtesy vehicle returned. Upon arriving at the dealership the client
  advised that he hit something in the road and that it broke the exhaust system
  on our courtesy vehicle. I have attached various pictures confirming the damage
  on our courtesy vehicle. The customer was made aware that a further repair
  would be required on the vehicle he had purchased at the closest Subaru dealership
  which happens to be in Moncton and that we were waiting for an appointment
  confirmation. We advised that we were willing to cover the charges to repair
  his vehicle as long as he was prepared to cover the cost of repairing our
  courtesy vehicle that was damaged while in his possession and he agreed to this.
  While waiting for the appointment confirmation from Subaru of Moncton the
  client advised that the engine had ceased working. We proceeded to have the
  vehicle towed back to our dealership and confirmed the engine would need
  replacement. Understandably, due to the condition of the last courtesy vehicle
  provided to the customer another courtesy vehicle was not offered. We have
  since replaced the engine in the vehicle and have towed the vehicle to Subaru
  of Moncton to complete other required repairs to insure the vehicle is in good
  working order before returning it to the customer. We are currently waiting for
  completion of these repairs and once completed we will return the vehicle to
  the customer with expectation that the damage on our courtesy vehicle will be paid
  by the customer as part of our agreement.

   

  Customer Answer

  Date: 22/11/2023

   I am rejecting this response because:
  
  
  We are not accepting the offer, we have had to many lies from the salesman and the ******* telling us there is no way we can return the vehicle beffore 30 days...

  We want the contract to be canceled as we have lost all confidence in the dealer and its management and that if something happens in the near future my son won't have a courtesy vehicle to go to work.

  I have allerdy contacted a lawyer she is just waiting for me to give her the ok to bring this mater to court.

  I would like to resolve this out of court if the dealer would be reasonable 

  Thank you 

  Business Response

  Date: 24/11/2023

  That is correct; a person cannot just decide to return a vehicle within
  30 days like purchasing an item at ******. I understand issues have arisen with
  the vehicle shortly after it was purchased, but we are in the process of
  repairing the vehicle so that it is in good working order. If the customer
  would not have damaged our courtesy vehicle by driving it off road very recklessly as seen by our eye witness,
  he would still have a courtesy vehicle to drive to and from work while waiting
  for the repairs to be completed on his vehicle. I now wonder if it wouldn’t be
  possible that the customer after taking possession of his new vehicle didn’t
  take it out for a similar reckless joy ride that ended with the vehicle being
  in its current state. ******* Honda Bathurst will be holding its position in
  having the vehicle purchased repaired and returned in good working order with the
  expectation that the damage on our courtesy vehicle will be paid by the
  customer. Otherwise, we will begin the process in taking legal
  action. 

  ****** **********
  ******* *******
  ******* Honda Bathurst