Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/10/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  J’ai acheté une arbalète fatal x de killer instinct le 26 août 2023 que j’ai payer 729$ plus tax comme je suis blessée à la main jai pu commencer à l’utiliser le 23 septembre j’ai tiré seulement 10 flèche la corde c’est brisé ont refuse de réparer l’arbalète ou de me rembourser

  Business Response

  Date: 24/10/2022

  We have tried to explain to the customer that we will repair the crossbow, but he absolutely wanted a refund wich gies against the policy set forth and clearlt noted on the receipt. 

  We even had the assistant director contact him and tried to arrange a compromise, but the customer did not want to understand that crossbows are not warranties on strings. We have pictures proving that the string was cut but having a broadhead touch it.

  It is very unfortunate that the customer decided to go this route instead of understanding and to be willing to listen.

  With many attempts to satisfy him, he just talks in curse words without letting us expla8n to him what we are willing to do for him.

  Yours truly 

  ******** ******* 

  ************ 

  Customer Answer

  Date: 25/10/2022

   I am rejecting this response because: c’est impossible qu’une pointe de chasse touche la corde j’utilise une arbalète Carbon express depuis 7 ans sans problème. Je regarde sur les forums plusieurs personnes on u des problèmes avec les arbalètes killer instinct . Cest dommage que le commerçant ne comprend pas que j’ai utilisé l’arbalète correctement et c’est le marchand qui a assemblé l’arbalète elle aurait dû fonctionner plus q’une journee pours 800$ 
  
  
  
  

  Business Response

  Date: 25/10/2022

  This is his string, in any case, not a single crossbow company warrants strings. Also, there is clear procedures in the box on warranty procedures to follow. We tried to help him but he doesn't want to understand logic.

  Customer Answer

  Date: 26/10/2022

   I am rejecting this response because:
  La logique c’est que de payer pour un bien qui est défectueux ce n’est pas normal l’arbalète n’a jamais tiré juste e la corde fait un bruit de craquements quand ont l’arme. Ce n’est pas normal de devoir payer pour faire réparer une arbalète payer 729$ qui n’a tiré que 10 flèche