Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jun 29 I called Luc Renovation for a quote to repair/replace gutters.
  Jul 5 Luc arrived short notice to quote Showed areas of concern He indicated they could be corrected He suggested leaf guards Measured $3550.00 I requested email quote for work to be done and price
  Jul 12 Luc called could crew start work that afternoon. I should have said no I did not have a written contract
  Install done July 12-13.
  Jul 25 Luc called Will stop uncertain as to time I rearranged a commitment Asked for the paperwork and mentioned areas of concern re facia, dripping He rushed off an invoice. I E- transferred $. Days later a man on a ladder at the front of the house sent by Luc to fix He was in the wrong area
  Jul 29 Texted Luc re-requesting the detailed quote by email. Response NP
  Aug 15 Texted Luc regarding additional areas of concern, front and back as a result of recent rain. No response
  Aug 20 texted photos of the problem areas N R
  Aug27 Texted dates times available to meet re problems NR
  Sep 1 From my cell left a voicemail need appointment to fix NR
  Sep 6 From private number he answered Outlined my concerns A very unpleasant unprofessional conversation
  Sep 22 Luc Construction truck leaving A piece of sheet metal stuck in the front gutter
  Sep 27 Email Luc Reno No Action since call Advised I would pursue a complaint.
  Sep 28 Luc Renovations working up the street Asked for him to see He arrived afternoon Said fix today or tomorrow or by Tuesday for sure Invoice coming
  Oct 4 Luc Fix tomorrow.
  Oct 5 Luc to fix the issues. No paperwork. He said don’t push me Some fixes Sheet metal piece in back
  Dec 6 Text By year end I require a copy of the estimate details Aplan as to how his company would correct the gutter issues NR
  I have more issues than I had before
  Water drips on front walk Elbows leak End caps drip Gutter overflows Ice buildup on leaf guard causing drips

  Business Response

  Date: 15/02/2023

  She asked me to try to fix the overflow in the back but the gutter there was a mess.

  I suggested to install a new gutter and leaf guard.

  After a period, she said it was still overflowing. I checked and realised it's because the way the roof is built, that it was still overflowing.

  I said I can install a reflector to fix the problem. She never brough it up again after that. But she didn't like the look of the reflector.

  She then called me about 2 leeks in the gutters. I came back and fixed it. I tried to address all her concerns, but she was very demanding and starting to be not pleasant to deal with. So, I said, sorry I'm no longer interested in continuing working together.

  Thats why I didn't return her last call

  And I didn't get the chance to see if my repair was working.