Complaints

This profile includes complaints for Rallye Motoplex's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rallye Motoplex

  950 Champlain Street Dieppe, NB E1A 1P8

  
• 

  Rallye Motoplex

  122 Chain Lake Drive Halifax, NS B3S 1A2

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two used bikes. They were as is but in remarkable condition. No scratch’s or salt on them.I rode one home and paid delivery for the other. The bike made it to me almost a month later. It got here and had a big scratch on what was a perfect paint job. Again I have before and after pictures. I understand as is as I am in the business. As is is meant to be what you see not what is delivered to you a month later. The bike was to be in a covered trailer and not exposed to salt especially one that is chromed up and perfect paint I was told by somebody who has no idea what he is talking about. **** * ******* The bike was mint until they so called delivered it. I bought two bikes and this is how they treat me. ** ****** should be sent to school. Sales school preferably and learn how to stop hiding behind an as is form. Anyway this is horrible service and practice. It needs to be looked into. Paint is very expensive especially when it was perfect to start out with. Thank you

  

  Business Response

  Date: 06/01/2025

   The two units purchased were used "as is" units which were clearly identified on all websites, documents and bills of sale. The Salesperson fully disclosed all details and sent the complainant many pictures. We recommend that all clients considering an "as is" purchase visit the store in person, Complainant visited our store, then elected to utilize ******** ******** ********* which is an enclosed trailer however there will be some residual road grime that creeps in during this time of year as a result of all the road conditions (in rare cases we will use the truck bed). The unit in question was delivered to our Halifax location then delivered to the complainant. Complainant contacted our Salesperson on the alledged issue and the salesperson then requested pictures of the unit but it took nearly a month to receive them from the complainant. At all times our Sales Manager is easily reached and can be contacted anytime, our records do not indicate a call to either of our Sales Managers.
  

  Should the complainant wish to consider repair of the paint issue we will certainly provide that service with our paint facility at trade pricing.
  

  No other resolution will be considered.
  

  
  

• Initial Complaint

  Date:28/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my name is W**** *********  My husband, C**** ******* owns a  2018 ******* Sportsman 450 HO.  We were having issues with our ******* stalling out when slowing down consistently. We made an appointment with Raleigh Motoplex  & ****** ** ***** **** ******  ******** **** ******. Our bike went in on July 31, 2024. They had the  bike for about 8 days, called us to  tell us to pick it up and it was fixed. My husband picked up the bike, paid the $993.22 bill and took it home.  Needless to say, nothing was fixed  and it was exactly the same. We called R***** explaining it was not fixed. They made another appointment for us to bring it back in 2 weeks. We did. Another 2 weeks went by and no one got in touch with us, so I decided to call them. They told me they believed it was ready and they would call my husband or myself a little later on that day.  They called my husband and told him he can come pick it up.  When my husband came home, he looked unhappy.  R***** told him they can't find the problem and they are done trying to fix it.  So, instead of working with us and offering at least a part of the $1000.00 dollars we paid back, they basically said….someone has to pay for labor! Terrible customer service, unprofessional and down right bad business.  If ******* mechanics can’t find the issue why a ******* ATV is stalling out, wouldn't that basically mean there must be a defective issue somewhere within the ATV and it should be looked at for a recall possibility and not just pushed aside?? What kind of professional company does this? I would be embarrassed giving the bike back to the owner not fixed and charging $1000.00.  R*****, you should be ashamed of your company. 

  

  Business Response

  Date: 29/10/2024

  Our service team discussed with the complainant the fact the
  2018 unit was not covered by warranty. It was recommended the complainant provide
  a budget to our service department we would follow for diagnosis and repair. The
  suspected issue was the idle air valve and replacement would be part of the solution.
  This plus diagnostic consumed the approved complainants budget. We informed the
  complainant of this fact, and the complainant directed us to stop work. The
  complainant had advised our service department that several other service businesses
  had been unsuccessful in repairing this unit.
  
  We provided additional time at the complainants second visit
  at a 50% discount.
  
  The following statement was provided to the complainant on a
  previous on-line inquiry and we stand by the content provided at that time
  .
  “ We understand it can be frustrating to invest in an older
  unit and exceed your budget without a complete resolution, however we were
  clear and upfront that this could indeed be the case with your unit and left
  the decision up to you. We are here to help and if you decide to continue, we
  will do our very best. We also understand if the investment to complete the
  repair may not be in your plans at this time. “Tell us why here...

  

  Business Response

  Date: 31/10/2024

  We respectfully disagree with the complainants response and stand by our initial response.

  Customer Answer

  Date: 31/10/2024

   I am rejecting this response because:

  There are so many complaints regarding R***** motors i am finding out online from my posts about R*****.   Previous R***** customers are posting stories from their experience in how they have taken too much money and didn't get the job done.  You learn a lot about the misrepresentation of a business from sharing stories.  I honestly didn't think they were a stand up company who would try and work with their customer.  Their ethics are tainted and it looks like I will keep on spreading the word on this flawed company.  Social media, the head partners of *******, M*** ******** (CEO of P******) moving on to ***** ****** *****.  More than anything, it's how they think they have a right to just take from their customers and treat them like nobody.  I'm sure the judge is going to have alot of questions along with wondering why any company would tell their customer " maybe learn how to budget better" ! Discussing! I haven't worked in over a year because, I was taking care of my brother with cancer and my mother with cancer who lived with me.  They both passed a year ago.  So, it's not about budgeting....my husband is working many hours to keep things going.  We are normally use to two incomes, not one so shame on R***** for that comment.  *** *** ** ***** *******
  
  
  

  
  

• Initial Complaint

  Date:21/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Purchased July 31, 2024
  - purchased a used Side by side from Ralleye for $10500 plus tax plus extended warranty
  - total was over 14000
  
  Issue:
  We get it home and go for a run which we had to cut short due to the bike not working right.
  We go back into the dealership to talk to them (2 days after bike came home). To be told we have to wait until the warranty kicks in 15 days later to be able to get it fixed or we were going to have to pay for it.
  We dropped the bike off back to the dealership the following Tuesday as requested. They submitted a warranty claim for over 12000 dollars worth of problems including major issues such as transmission, drive shift both, diff gears and seals, steering rack and pinion and four axles. The warranty company called us back and said they are only approving $5000 worth of the claim.
  We go into the dealership to attempt to resolve the issue as we are only on day 20 of buying the bike and it's been at the shop for most of that time.
  They have indicated they are not helping with any of the issues. And that because it is a used bike it's basically our problem. We escalated it to the manager and spoke directly with him, again they offered no solution . So here we are 20 days in with a bike we bought from a dealership and have to pay a ton of money for repairs.we are well within the 30 day consumer buyer law, and are just looking for some help with that. You do not give a dealership 14000 for something that belongs in a scrap yard. They clearly are not inspecting their trade in units. This is not only unacceptable from consumer stand point but also a safety issue.

  

  Business Response

  Date: 23/08/2024

  The complainant purchased this unit at
  wholesale price on a “as is” basis. The terms of the sale which the complainant
  acknowledged by initialing the conditions of sale and signing the complete sale
  agreement which clearly indicated this unit was sold with the complainants
  complete understanding “there is no warranty from the dealer either written or
  implied”.
  
  As a goodwill gesture we had offered the
  complainant a choice of refunding the cost of the 3rd party extended warranty
  or the opportunity to return the unit for a full refund. Both offers were
  declined by the complainant.
  
  We will continue to offer a full refund on
  return of the unit however it is time sensitive, and this offer will expire at
  end of business hours August 24th, 2024. We will not provide any other relief
  to the complainant.

  Customer Answer

  Date: 27/08/2024

   I am rejecting this response because:
  
  
  

  Hello,

  Update: 930am Saturday August 24 we went to Raleye to discuss fully what they are offering. The manager has indicated they cannot talk to us and therefore we can't even come up with a disagree or agree to the offers put fourth. 

  Apparently the manager has sent an email to the District manager however we have not received a message or call back. 

  -

  I also wanted to note that if we would of been taken seriously from the beginning we would not have to escalate this complaint.

  
  

  
  

  

  Business Response

  Date: 28/08/2024

  The complainant chose to pursue the issue through the BBB
  consequently we responded to the complainant through the BBB clearly providing
  what our acceptable resolution would be and identifying the time line for the
  complainants acceptance.

  Customer Answer

  Date: 28/08/2024

   I am rejecting this response because:
  

  The response from the business does not make any sense. If they give a timeline for a decision to be made, shouldn't you be able to get that resolved?

  
  

  The district manager was supposed to reach out apparently and has not. 

  
  

  We went on Saturday to tell Ralleye that we were planning to accept the compensation of the warranty dollar BUT was turned away. 

  
  

  The lack of communication from the business has made this transaction and resolution that much harder. 

   

  Also, want to update that yesterday we retrieved our bike from Raleye.

  
  

  While we were picking it up, there were two other gentleman at Raleye who had the same issues as us, but with boats they had purchased.

   

  We are rejecting the buy back of the bike. We would accept the warranty money paid back as mentioned.

  
  

  

  Business Response

  Date: 29/08/2024

  Service contract warranty refund will be provided to the complainant. Complainant can reach out to the Sales Manager to arrange a convenient time for pick up.

  Customer Answer

  Date: 29/08/2024

   I am rejecting this response because:
  
  
  

  Reject: 

  
  

  We were under the impression that we would still have the warranty as the warranty is through a third party and contracted between us and them. We have also got approval from the warranty people to take the bike elsewhere to get it fixed. But after speaking with the sales manager via the phone he said once we accept money the warranty contract is terminated. I am not even sure how that works as the warranty company is third party? 

  
  

  This does not work for us as we would still be out all the money for the repairs. 

  
  

  
  

  

  Business Response

  Date: 29/08/2024

  Refund of warranty cost is conditional upon cancellation of the warranty policy.

  No other option will be considered.

• Initial Complaint

  Date:05/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought a new 2024 ******* Sportsman 850 Ultimate Trail and have had nothing but issues with it since I have gotten it. The front end wobbles when you get any type of speed. The belt is super loud and constant. It over heats and burns me when using it for more than 30 minutes. And now to top it off there is a do not sell/do not operate recall with no fix. I have had this wheeler for 17 days. I do not want it. I am not happy with it and all I have been offered is a voluntary repossession or to do a trade where I take a hit and they give me $10 000 back for it when I paid double that. **** one of the managers there is not offering any solution and basically telling me I have to deal with it when I haven’t even had it for 30 days. And not to mention even if I WANTED to trade it back in all of the ******* bikes they have has the open recall so I can’t. Keep in mind I haven’t even made a payment yet. They could definitely cancel the deal but won’t. So I’m left with a bike I can’t use and **** customer service. DO NOT BUY FROM THESE PEOPLE. Once you’re signed and out the door they do nothing for you.

  

  Business Response

  Date: 06/07/2024

  Complainant has been advised this is a service directive from the manufacturer and not the dealership. Complainant has been placed on a priority service list for completion of the recall service issue. This service action will be completed in a timely manner. Any other mechanical issue complainant identifies will be diagnosed for cause and corrected if required when complainant returns the unit to the dealership for service.

  Customer Answer

  Date: 08/07/2024

   I am rejecting this response because:
  I have service issues from the day I received the ATV not related to the manufacturer recall. I also was told my ATV would be picked up for said service and returned at no cost to me but no effort has been made to do so. 
  
  

  

  Business Response

  Date: 10/07/2024

  complainant has been contacted. Pick up has been scheduled for July 16th for diagnostic assessment of operational issue. Complainant has also been advised this service is separate from the manufacturer recall issue.

• Initial Complaint

  Date:20/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My issue with this business is around their customer service. I inquired about a pontoon they had for sale, provided my personal information, and was told that everything looked good, only to be told the boat I inquired about was sold to another individual who had cash.
  
  The discrimination against how a customer pays needs to be addressed, a customer is a customer at the end of the day.
  
  With my credit being run, this impacts my ability to go to another place to purchase a pontoon.
  
  I expect action to take place for the hardship I’m currently facing from this businesses inability to do business accordingly and acting poorly when it comes to customer appreciation.
  
  Not do I feel discriminated against, but I was inflicted with further hardship when my credit was impacted.
  
  I expect actions to be taken place for their inability to provide quality service to those of us customers who do not have loads of cash to present upon sale.

  

  Business Response

  Date: 24/06/2024

  Complainant was dealing with a Sales Specialist  over the phone on a couple
  different model pontoons. Complainant had a maximum budget and was pricing
  two different model pontoons. Complainant went back and forth a couple
  times asking about different engine configurations to try and lower the payment
  closer to the budget requirement. During this the Sales Manager requested the sales person to request complainant to provide a possible co-applicant to facilitate a loan approval. Complainants co-applicant completed an on-line credit application and credit bureau reports were requested as per credit bureau rules. The complainant indicated a desire to proceed but no purchase agreement was signed. During the process outlined above another individual expressed interest in the boat and was willing to complete the purchase agreement immediately with no conditions.

  This transaction was the first documented purchase agreement and as such this sale was completed.   

  
  
  

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made an appointment with Ralleye Motors to do repair work on my 2021 ****** **** **** 750. Dropped the machine off on February 2, 2024. Service department called back advising that the front differential pinion seal was leaking and needed to be replaced. Gave the service department the go ahead to replace the seal. Received a phone call approximately one week later that the machine was repaired and was ready to be picked up. I picked up the machine paid the invoice (approx 320.00) and brought the ATV home. Parked the ATV in by garage and noticed that evening there was a large amount of oil leaking from the front left axle oil seal. I called the service department and told them about the leak. I advised them that the axle oil seal was not leaking prior to them working on the ATV. They advised to bring the ATV and they would have a look. The service department advised that the axle oil seal would need to be replaced so they ordered a replacement seal. Received a call approximately a week later the ATV was repaired and ready to be picked up. I picked up the ATV. Upon later inspection that evening it was observed that the axle seal was still leaking. I brought the ATV back to the service department three more times and when the ATV was brought back to my residence following repairs the leak was never fixed. I decided to take the ATV apart myself and upon inspection found that the left front axle seal was installed incorrectly according to the service manual. I since ordered parts and will be repairing correctly myself. On top of the leak not being repaired I found concerning other issues caused by the Rallye service department. The lower shock mounting nut and bolt were loose and ready to fall off, washers that were supposed to be used to attach the upper and lower ball joints and tie rod end were placed on the brake caliper mounting bolts and the castle nuts were all damaged and were not properly tightened to spec. Serious failure and bodily harm possible

  

  Business Response

  Date: 08/04/2024

  Upon review of the complaint it has been determined there is a cause to offer relief to the complainant.

  Complainant can reach out to the service manager and make suitable arrangements for a convenient time to receive the compensation requested.

• Initial Complaint

  Date:23/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took deliver September 16, 2022 of a new 2022 hisun atv. It started once, drove in a circle on my lawn and then stalled. Started again and stalled. Now it won’t start at all, check engine light stays on. I cannot even take the bolts off to check under the hood, they are all stripped.
  Spoke with sales manager **** the next day in person. He assured they would pick up the unit and service. If parts were needed and would take longer than 1 month he would swap the unit. Was told they would pick up late afternoon Tuesday September 20th. They picked up Wednesday September 21 in the morning. Was told it would be looked at in the afternoon. Called to verify, was told by ******* in service it would be Thursday. Called in the afternoon and spoke to service manager **** he advised they were busy and it was booked in first thing Friday. I called back Friday afternoon and spoke with **** again he said they didn’t look at it and then asked what was wrong with it. He would be sure to have it looked at Saturday now.
  I was advised by sales manager **** on Saturday September 17, 2022 that this would be taken care of pretty quickly, this has not been the case. I was told we could get a different brand of Atv but that would be on a trade… apparently my unit is “used” and warranty is “ticking” so it would be a financial loss on my end. I think I’ve been very understanding up to this point with the lack of service and reliability on both the unit and the business. I do not want this unit any longer. I want the financing cancelled with no financial impact on me. I should not be paying for something I don’t have that has never worked. I have no faith left in this company. If need be I will contact my lawyer and proceed legally.
  I look forward to this being resolved quickly and professionally.

  

  Business Response

  Date: 27/09/2022

  The complainant and parent visited the store and spoke with the sale manager. The sales managers statement about parts acquisition is correct. Delays are anticipated because of the global events of the last 30 months. The service department should have proactively kept the client up to date on the diagnosis of the issue. Appropriate training has taken place with the individuals involved. 

  The service manager has reached out to the complainant via voice mail today to advise the full status of the issue and directions for the complainant to bring the vehicle up to operating temperature before active driving in the future.

  The issue was a fouled spark plug which adversely affected the operation. This has been corrected and the unit is now operating as designed. The bolts on the factory installed rack are rounded from factory installation. These bolts are on order from the manufacturer.

  As the repair for the unit was minimal it does not warrant consideration for the return of the unit. Should the complainant require a more extensive explanation of the cause, repair and future start up procedure of the unit I recommend reaching out to the service manager ***** *******. 

  Customer Answer

  Date: 27/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 18122101, and find that this resolution is satisfactory to me.

   

  we received the unit back in working order and received compensation for our troubles. Thanks for making us happy customers again :)

• Initial Complaint

  Date:05/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unfortunately, your product has not performed well. I am disappointed because the product does not work properly, they delivered the item to the wrong address so it only came to my address at night in the rain so I did not get a good look at it or test drive it because the gas tank was empty it was suppose to be a full tank so I tried it the next morning and it did not work right and I could not get it into reverse so I call the dealer told them what was the problems and that I did not want the utv I did this within 1 hour after i tried it I talked to a guy named ********* who said they would only pick it up on the fallowing Wednesday then I get a called from a guy who tell me he is the manager **** but he tell me he will pick it up and fix it but I have to take it back I told him no I am canceling the contract he tell me he does not care if I do not pay my credit will be ruined I tell him I am not paying for junk and this conversation is over, then I send an email canceling this contract and I did not hear back from anyone so I sent a fax canceling this contract and still no reply this will be the fourth time I am canceling this contract because I am not satisfied with this item.
  
  To resolve the problem, I would appreciate you picking this utv up. I do not want it and I will not pay for what is junk. and my 97.00 you took out of my account and the 10.00 of gas i put in it. I bought this new because I am disabled and can not walk very far and to have trouble in just a few minutes is not acceptable.
  
  I look forward to your reply and to you resolving my problem, and will wait until august 31st 2022 I want this utv picked up by august 31st 2022 after that I will not be responsible for this utv enclosed are copies of my records . Please contact me at the above address or by telephone at ************ or ***********************
  Sincerely,
  
  **** ******* ********

  

  Business Response

  Date: 06/09/2022

  The unit in question was started and driven onto our trailer and then backed off the trailer for delivery purposes. The delivery driver has reported there were no operational issues at that time.

  The complainant contacted our service department about operational problems with the unit. It was then determined by the complainants comments he was not engaging the seat belt. This is a manufacturer designed safety item and when the seat belts are not engaged the performance is drastically reduced. The issue's encountered by the complainant seem to be the result of not engaging the seat belt.

  Our service department offered at no charge to the complainant the following; pick up of the unit, diagnose if the issue is mechanical or operational, repair any warranty item defect and return the unit to the complainant. Complainant has refused this offer.

  We will not disengage any designed manufacture safety measure however we will continue to offer the complainant the opportunity to diagnose the issue as described above. This offer is time sensitive and can't be extended past September 20th, 2022.

  

  Business Response

  Date: 07/09/2022

  If the complainant will not provide the opportunity to diagnose and repair if required there is no more we can offer.

  Customer Answer

  Date: 08/09/2022

   I am rejecting this response because: i bought this utv new because i am disabled  and i can't walk more than 100 feet to have a new utv not work with zero klm on it is not a trustable utv even the guy that dropped it off at night had a problem getting it in reverse to take it out of the trailer then it was empty he tell me there is no gas in it so i could not try it until the next day and this is what happened i put gas in and it will not take the gas properly and it will not go into reverse. i can not trust this utv like i said i bought because i have a broken back and i need something i can trust and this is not it, the utv sits in my yard i have closed my account and i will not pay another cent plus i want my money back that you took out of my account after i canceled this junk. pick up your utv i am no longer responsible for this utv.