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Business Profile

Home Care

Integrity Home Health Services - Fredericton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,

    I am writing to express my concerns regarding the recent services provided by Integrity Home Health Services in Fredericton, NB. As the full-time caregiver for an elderly family member, I rely heavily on efficient and reliable support, and I am disappointed with the service I have received thus far.

    Prior to engaging Integrity Home Health Services, I had an in-home meeting with one of their representatives to discuss my specific needs and requirements. One of my primary requirements was the ability to pay via e-transfer, which their representative confirmed was an available option. Additionally, I requested that I receive a receipt marked "Paid in Full" for each invoice payment, as I need these receipts for reimbursement from my insurance company.

    On May 10, 2024, I received the first invoice by mail in the amount of $227.70. I promptly paid this invoice via e-transfer upon receipt. However, I have yet to receive a receipt marked "Paid in Full." This delay in receiving the necessary documentation is causing significant inconvenience, as I cannot proceed with my insurance reimbursement without it.

    I trust that this matter can be resolved promptly. Please ensure that I receive the requested receipt for the payment made on May 10, 2024, as well as for any future payments (should I decide to continue with their service). I would appreciate their prompt attention to this issue to avoid any further delays or complications.

    Thank you for your assistance with this matter. I look forward to their prompt response and resolution.

    Business Response

    Date: 01/06/2024

    The client was contacted directly in response to this complaint

    Customer Answer

    Date: 06/06/2024

     I am rejecting this response because: I requested the following:

    1) a receipt for the payment made on May 10, 2024, as well as

    2) receipts for any future payments (should I decide to continue with their service).

    I received a receipt for the payment made on May 10, 2024 (only after my complaint to BBB). My concern about receiving receipts for future payments was not addressed.



Integrity Home Health Services - Fredericton is NOT a BBB Accredited Business.

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