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Business Profile

Medical Equipment

Walton Medical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a new Drive ********* 5 litre Ultra Quiet 5 Liter Oxygen Concentrator after few hours of use it is displaying "Need Service". When it was delivered it was not packaged properly as it could have been are return or exchange. It was delivered on 25th October evening and was used for only few hours on weekend by the elderly relative and stopped working on Sunday October 27th

    Business Response

    Date: 30/10/2024

    Hello
    We first heard about the issue via an email from customer on October 28, 2024 (after hours).  We responded to customer on the morning October 29, 2024 to get further information and to rectify the issue but as of October 30, 2024, client has not responded back to us.  We are eagerly waiting for customer to get back to us.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Walker from Walton Medical on27/01/24. Cost $359.99 Order # ***** Model:******* ****** 23. The rollator broke on 17/02/24 On my way to my therapeutic exercises via Paratranspo, The walker would not open when I arrived at my destination. I immediately called Paratranspo. I managed to get it open and I'm leaving it open, But cannot travel by car/taxi who close it to store.. I called OC Transpo, Taxi companies involved and e-mailed both ******* and Walton Medical. ******* _"not is problem" Walton medial asked for serial #, etc. When I supplied info and asked for a refund, There were no other communication. I tried to get it repaired in Ottawa - no luck

    Customer Answer

    Date: 09/03/2024

     

    Please find enclosed the invoice for the walker and the warranty
    in the pamphlet received on delivery.

    If you have any further questions, please contact me at ****************


    ********* *****
    (613) ********

    Business Response

    Date: 11/03/2024

    We have been in contact with client since they contacted us of issue.  We were advised by ******* (manufacturer) that a call tag (return label) would be created for client to have item returned for full refund.  Follow up with manufacturer had been made and we were advised today that they are having issue with a call tag for residential address.  Client has been emailed and instructed to discard product and confirm it has been discarded.  Full refund has been issued.

Walton Medical is NOT a BBB Accredited Business.

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