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Business Profile

New Car Dealers

Fox Chevrolet Cadillax

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fox Chevrolet Cadillax's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Sir/Madam.

      I am writing today to complain of the poor service I receive from the FOX CHEVROLET CADILLAC and GM MOTORS. On September 28, 2022 I contacted the dealership with issues with my vehicle, Cadillac Escalade, 2016. I noticed strange sounds from the engine. After vehicle test found issue with one of the valve lifters. I asked to repair it. Few weeks after representative of service department contacted us with notice, that damage more complicated and better choice is full engine replacement, that will cost for us approximately 10K CAD. I accepted to do this repair. Since this time vehicle in the service awaiting for details. During this time we also contacted few times the ******* ****** Canada to ask for support with the issue and did not get any offers except response that vehicle is not on warranty any more.
      In conclusion I waiting 5 months for the vehicle that I pay financing, insurance and didn’t get even replacement car for this time. Each day I with 3 kids must to find solution to arrive to school, daycare and work and come back home. Also I can’t get my vehicle back since the car is disassembled in the garage.
      I hereby request to assist with my issue.

      Customer Answer

      Date: 10/03/2023

      Please find attached. 

      Business Response

      Date: 31/03/2023

      Good afternoon  Due to missing components ,******* ******  supply chain is working with supplier on a recovery plan to obtain needed engine. The latest most recent update is that at this point there is enough parts to cover our case. Orders will be reviewed and released on a first in and first out bases we are closely monitoring this with ******* ****** .We should see availability out come  in the next couple of  weeks      

      Thank You  ****

    Fox Chevrolet Cadillax is NOT a BBB Accredited Business.

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