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Business Profile

New Car Dealers

Fredericton Mitsubishi
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/06/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is the bill of sale , I also tried to upload the emails I was sent as well as my attempt to try and resolve, as well as the advice I was given from the financial and consumer service commission, . The gentleman in which we paid for the car will not return our calls since the first attempt we made to notify them of our issues , since the time of purchase the vehicle has been in our mechanics door yard un drive able with only 1, 566 km put on it!. They will not honour the agreement he made verbally and stands firm that the implied warranty is not legitimate, in any way. Or any of the other buyer protections I was advised to add in my letter

    Business Response

    Date: 18/06/2024

    Good morning,

     

    Please note that the applicant actually never actually came in to discuss the matter, but rather her husband did, and at the time he didn't know how many kms was actually put on the vehicle, and didn't have all the details so we offered to have the vehicle brought to our service department so we can further assess the issue. It's important to note that before purchasing the vehicle the customer was offered the opportunity to have it looked over by a technician of their choice, and signed a document waiving that right. With the information we had at the time we offered to pay 50% of the bill without evening knowing actual kms put on the vehicle, and how much it would cost to be exact. With the new information the customer provided I would be willing to have an in person discussion to see if we can do a trade in or something to help the customer as I agree she put less then 2000 kms on the vehicle. Myself or my team will be in contact with the customer within the next few days to discuss options.

    Customer Answer

    Date: 18/06/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21818034, and find that this resolution is satisfactory to me.

    The resolution that I am willing to agree to , is the one in which they agreed to take the vehicle back and we can wait and find another suitable vehicle 

    Thank you for your help and patience.

    ********* ******* 

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