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Business Profile

Small Appliance Services

Buckingham Appliance Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Small Appliance Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:24/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********* stove/range knob (part # W10594479 see picture) was ordered and paid to Buckingham Appliance Service on April 29, 2024. I went to pick up on May 24, 2024, and they had ordered part # W10826855 instead of the correct one which is the wrong colour and does not even fit the stove. ****, the owner at Buckingham refuses to order correct part or to refund.

    Business Response

    Date: 21/06/2024

    Unfortunately , this customer did not supply the requested information ( complete model # of the range ) for us to properly identify the part that they wanted, they only offered a part that they came up with on their own . we might have been able to identify the proper part # required, had they provided us with the proper information.

     We could only go with the information provided from this customer , and it now seems that the customer was mistaken on the appropriate part #

     We double checked the information provided , and found that the part that they have , is what they had asked for by part # from their own research .  

     

    We do have a disclaimer on every part invoice, that there are no refunds or exchange on special ordered parts.

     

    If the customer would provide us with the complete model # of the range , we would be able to identify the proper part # . without this proper part # , we have no way of knowing  if the customer researched the proper part # .

     

    It is unfortunate that the customer cannot supply the proper information required , to obtain the proper part.

     

     

    **** Buckingham

    Owner/Operator

    Licensed Technician

    Buckingham Appliance Service Inc.

    *** ****** **** **** **

    ************ **

    *** ***

    ************

    ********************

    Customer Answer

    Date: 24/06/2024

     I am rejecting this response because: It makes no sense for a company to order a random part hoping it would work for the customer or the appliance. A gas range part does not fit on an electric range. 



Buckingham Appliance Repairs is NOT a BBB Accredited Business.

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