We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Spa

Vibrant Salon and Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Reviews

This profile includes reviews for Vibrant Salon and Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vibrant Salon and Spa has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 1 Customer Review

    Want to share your experience?

    Leave a Review

    Review Details

    • Lorna M

      Date: 23/07/2024

      Lorna M

      Date: 23/07/2024

      I would if I could refuse to give any stars considering that $120 gift certificate was used on a missed appointment and no one no one had informed me that they were going to use my gift certificate for
      missed appointment!! Now I can understand charging a fee for missed appointments!! What I cannot understand is how you take $120 from a missed appointment?!! I only found out because I called to rebook and the lady left me on hold for over 5 minutes and I would guess that's when they decided that they were going to ask for $185 deposit for the appointment so I had told them I had a gift certificate for 120 and they should go ahead and take that for the deposit! I was then informed that the gift certificate was just used because they had decided that they were going to take it all ! I asked where was this in writing that you take that much money for a missed appointment and she told me it was on their website I went and looked and seen nowhere did it say that!!! That was a flat out lie! Now I understand that yes I should be charged for missing the appointment but that is outrageous and greedy.

      Vibrant Salon and Spa

      Date: 30/07/2024

      Hi *****,
      Thank you for bringing your concerns to our attention. We looked into this further by viewing your profile and meeting with our guest service expert that made the bookings. It appears that you have had 2 missed bookings of 2 hours each, these bookings were on June 18th at 3:30 (appointment missed), once we called you in regard to the missed appointment you then rescheduled to June 26th at 2:00 (appointment missed). During the initial booking, we requested a deposit as you are a new client with Vibrant, you then informed us that two $60 gift cards that were on your daughters account and should be used towards the services. We were able to locate the gift cards and apply them towards your booking deposit. As per the phone conversations with our guest service expert you were aware that the 50% deposit was needed and would be forfeited if the appointment was missed. Recently we did receive a call from you to schedule a 3rd appointment, during this conversation you mentioned that you were aware of needing the deposit to book and were also aware about the two missed appointments. Our policy can be found on our website, which I have linked for you at the end of this message. We understand the disappointment in no longer having the gift cards available to use, however these policies are put in place to protect our employees and ensure they're still getting compensated for their time when clients do not show up for appointments, which in this case was 4 hours of scheduled time.) If you have any further questions in regards to our policies and procedures, please feel free to email me at [email protected]
      Thank you
      Kristen
      Vibrant Salon and Spa
      Link to our booking policy- https://www.vibrantsalonandspa.com/salon-spa-policy

    Vibrant Salon and Spa is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.