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Business Profile

Cell Phone Repair

Mobilinq Fredericton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/01/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In September 2024, I brought my **** *n because of an issue with my touchscreen. The information provided to me was that it would take 5 to 10 business days to diagnose and replace the screen.

    Between the times from September to now December, I have called multiple times for the status of my **** and was told that they either don’t have my **** because it was in a lab or the person in charge of my device is on vacation and not able to answer any of my questions.

    Today, December 28th I called in regards to my **** and they told me that it was unfixable and to come pick it up.

    They returned to me an **** with no screen, just the back of the **** and told me they don’t know where my screen is or the case that the original **** came in and gave me a bubble wrapped half of an iPad and told me there was nothing they can do .

    I use my iPad for school and for three months I had asked for information about my iPad and in this time never once, was I told that it was not fixable and that there was a screen removed in fact, I have never once been called by them for any information on my **** I’ve had to call multiple times and I got no information.

    During these conversations, there was no indication that my **** was unfixable let alone that they would return the **** to me, dismantled and missing parts.

    After taking the parts left of my **** to ***** to figure out how to discard of the remaining pieces, they had explained to me that an iPad left open, can cause numerous amounts of problems and damages outside of what could’ve potentially been my screen, which is why I would like to be compensated for my *****

    Customer Answer

    Date: 02/01/2025

    There was no bill issued. I had brought them my **** with the thought of them fixing the touchscreen, and they returned to me pieces of my *****

Mobilinq Fredericton is NOT a BBB Accredited Business.

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