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Business Profile

Garage Builders

Cover-Tech Inc.

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Jonathan M

    Date: 25/03/2025

    Prior to ordering, I was told by ****** ******** the tent I wanted was in stock and the timeline would be 1 week to pack and 5-8 days for shipping and delivery.
    At $7100 (incl tax and delivery), this was $4200 more than ************, but half the delivery time as it was already made, so I ordered.
    Responses to the timeline queries after the second week after order were met with “we’ll email you tracking when it ships” and did not improve.
    5 weeks after ordering, the correct cover finally arrived, but attached to a customer from Ontario’s metal framework (I’m in BC)! The 2 tents are completely different, so I had to repackage and secure onto the pallet and wait for our pallets to be exchanged cross-country.
    After another 3 weeks of overpromises and under-deliveries from manager *** *******, I finally had all the correct parts to my tent in hand. 2 months after my original order date and four times as long as the original timeline. I had to delay an incoming wood order - and my whole project - as I needed the tent to be in position first.
    *** claimed to want to make my experience right. 4 weeks ago. Unsurprisingly, I never heard back from him.
    Cover-Tech owner ***** *** leads by example, as he’s never responded to any email or owned his company communication and order fulfillment failures. For this price, I expected better.
    Mistakes happen. But, not once proactively communicating with your customer (blown timeline / wrong product shipped / re-blown timeline) or making amends is inexcusable.
    Unless you have a very long timeline and no expectations of communication or competence, I have to recommend looking elsewhere.

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