Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I bought a gc1723e tractor from Grand Falls Equipment, I bought by telephone and when they heard for the price 39834.85 tax included. I told the seller that I was going to go and sign the documents, the seller told me no, I don't need it. delivery man will have you sign the documents upon delivery which was a week later, and when the delivery man delivered the tractor had 8.1 hrs on the clock, I told the delivery man what was happening, he told me to call the dealership, what I did and I did because the tractor had 8.1 hrs and the salesman laughed and said that it was normal, after discussing that we concluded to in**all a cylinder on the fall of the snowblower to compensate for the 8.1 hrs, but when I received the contract from **** ******* the price changed from 38834.85 to 45317.16 and discovered that these are 2022 and all the equipment that I bought is also 2022 and I can see that they have redone a contract without my signature and again ye**erday I spoke with another dealership who told me that he was going to cancel the contract and give me the 2 months of payment that I made on it I don't want but this person only hears what he wants to hear, now I call on you to help me get this out!!! !! I sleep more

  Business Response

  Date: 26/02/2024

  Hello,
  On the sales contract dated November 16, 2023, the sale price is indeed $39834.85 taxes included.
  For the financing contract dated and delivered on November 24, 2023, the price is indeed $39,834.85 taxes included.
  Added to this are the financing fees of $401.59 which were reimbursed by check to the cu**omer on February 1, 2024 since the seller had failed to include these fees on the sales contract.
  As the financing contract has an intere** rate of 3.43%, the total price including intere** at the end of the financing contract is $45,317.16.
  The intere** portion is never li**ed on a sales contract but appears on the financing contract.
  It is written on the financing contract that the ****** ******** tractor is from the year 2022.
  We **ill offered him to change the tractor for a 2023 but he refused and asked for a cylinder on the fall of the snowblower . We accepted this loss.
  In February, the cu**omer is dissatisfied.
  We then try to take back the tractor and reimburse the cu**omer for the purchase of it plus the payments given to the financing company but he refuses.
  We can exchange his tractor for a 2023 as well as the accessories (subject to a certain delay for accessories of up to 10 weeks) for the same price as a 2022. We try to reach the cu**omer by telephone but without success.
  A new tractor never has 0 hours on the clock since conformity te**s are carried out when leaving the factory and, for our part, we move the tractors in the yard, either after a **orm, or from one dealer to another. the other (we have 3 places of business) or either to do a pre-delivery inspection.
  Please let us know what the cu**omer wants.
  THANKS,

  Customer Answer

  Date: 27/02/2024

  The contract was sent on Dec. 12, 2023 and not Nov. 24, 2023. The 401.59 is the fee he charged me for document fees and not the intere**. He put 5080.72 for borrowing fees which was never mentioned and we does not redo a contract without my signature, and on the phone. I tried to make arrangements but without hope, they have fun making me angry with these all, I want him to respect the contract that I signed at 39834.85 these all and for a 2023 tractor with the attachments that I selected, they cannot change the contracts, we will see what the judge will say about this whole affair

  Business Response

  Date: 27/02/2024

  Hello,
  We would like to know what Mr. **-****** wants.
  We add that when a credit reque** is sent to **** ******* ****** ltd., a commitment number **arting with FA-xxxxxx is granted. Subsequently, when the financing contract is signed, the number FA-xxxxxx changes to a contract number 002-xxxxxxx-000. This is the procedure at **** ******* ****** ltd. There is only one contract in this case.
  We would like to know what Mr. **-****** wants to correct this conflict.

  Customer Answer

  Date: 27/02/2024

   I am rejecting this response because:
  
  
  I told you what I wanted during your phone call this afternoon