We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Poolboy Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:13/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A 24' OnGround pool was purchased from Poolboy Inc, and paid in full on May 03, 2024. $28,750.00 was paid by cashiers cheque (Invoice #5868), and $15,373.83 was paid in cash April 29, 2024 (to save the tax - can prove through bank withdrawl), for a total of $44,123.83. On June 11, 2024 the contractor associated with Poolboy started the excavation work. By the end of the day on June 12, 2024, the landscaper/contractor hit our septic bed. When we purchased the property almost 2 years ago, we were told the septic bed was on the other side of the backyard. was done to it, and we are responsible for fixing it, along with the money that has been spent so far ($14,400) for the digging process, and now to put the backyard back to what we started with, once the septic area is fixed. Once we realized that we are unable to put the pool in that designated spot, the owner Chris of Poolboy was contacted. He will not refund the cost of the pool - only somewhat offered to put it on consignment AND maybe it might get sold this year, but possibly wouldn't see any money until next year and was told we would probably take a loss OR have the pool in another area of the property. We do not want to do that, as now we are afraid of possibly creating more damage by digging in another spot, along with now financially straining ourselves to fix the first problem. We do not have the pool in our possession, as it is still at Poolboy Inc, as it was supposed to be delivered and set up on June 18, 2024 after all the excavation work was completed. We would like a refund for the pool. I have attached a copy of the $28,750.00 PAID invoice, and can send further documentation for the $15,373.83 cash paid, as per my mobile banking app to show we withdrew it on April 29, 2024. I have also included pics of the damaged septic area.

    Business Response

    Date: 13/06/2024

    This is absolutely insane. The customer special order to pool over a month ago, brought in specifically for them. They had to pay for the pool in full before. It was ordered, knowing that there was no refunds they told us where to dig and the contractor where they told him to their septic system was there, they told the contractor the septic system was on the other side of the house they even show drawings. The customer has a pool that they can install anywhere else on their property if they would like a nonrefundable special order please feel free to give me a call at 1-506-261-6280 to discuss this. This is absolutely not We how we do business . 

    Business Response

    Date: 13/06/2024

    This is absolutely insane. The customer special order to pool over a month ago, brought in specifically for them. They had to pay for the pool in full before. It was ordered, knowing that there was no refunds they told us where to dig and the contractor where they told him to their septic system was there, they told the contractor the septic system was on the other side of the house they even show drawings. The customer has a pool that they can install anywhere else on their property if they would like a nonrefundable special order please feel free to give me a call at 1-506-261-6280 to discuss this. This is absolutely not We how we do business . 

    Customer Answer

    Date: 13/06/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21844113, and find that this resolution is satisfactory to me.

    Customer Answer

    Date: 13/06/2024

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21844113, and find that this resolution is satisfactory to me.

Poolboy Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.