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Business Profile

Major Appliance Parts

AAA+ Appliances

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Parts.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:20/11/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 2024:
    - Claims he has a special on as his debit machine is broken – usually charges $145/service call, offering $20 off – charging $125 today (if customer pays cash).
    - Does not accept cheques (other repair personnel) – no paper trail.
    - Purports to save customer money if they pay cash and won’t charge tax – part of illegal underground economy.
    - Does not issue invoice/receipt: no paper trail for Canada Revenue Agency - does not report income.
    - Without informing customer, removes parts like dryer assembly off-site (customer’s property), cleans it and charges full price as if it is new.
    - Demands cash up front to diagnose and order part, won't issue receipt for cash down-payment – customer supposed to trust a stranger who refuses to give his last name.
    - If customer asks to see bill or packaging for “new” assembly, admits it is “refurbished” by Samsung who still charges full price for “refurbished” part. Outright lie: Samsung Canada does not sell refurbished parts.
    - Claims gets parts faster, ships Purolator $25 but pays $10 extra for faster service (Samsung Purolator shipping is $16.95 - he marks up +$18.05).
    - Charges another $145 to install part – competitors charge for one house call to diagnose and install part.
    - If customer wants proof (invoice/receipt), they pay close to cost of new appliance: he charged $649.75 to replace burned element – new dryer costs $900. No parts breakdown on invoice, only $275 (for our original assembly – new Samsung element costs $207 = markup $68). Going rate for competitors' house calls = $80-$120.
    - His website states “affordable and reasonable prices” – but if you state he is overcharging double the going rate, he threatens to take appliance apart, remove element, and will not leave your premises.
    - Repair job should cost $287 to $327 ended up costing $363 extra – more than double, to get horrible person to leave our property.

    Customer Answer

    Date: 20/11/2024

    Please see attached invoice from AAA+ Appliances dated 7th Nov. 2024 marked All Paid Cash $649.75.

AAA+ Appliances is NOT a BBB Accredited Business.

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