We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Dumpster Services

Trash It Dumpster Rentals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dumpster Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is that this company has listed on their website that they will service my area I have used them in the past I liked their service I've rated them on Google as a five-star and this time I received an email stating that they're not doing my area anymore and that it is a new policy change it is still listed on their website as a service area and I find it offensive that they would say I'm not in their area because I'm 28 minutes from their building and their area goes 3 hours away from their building it's also stopping the other competitive companies in *** ********* which are all located in *********** and I'm definitely outside of their area because I'm 90 minutes to 2 hours north of them and I'm sure they won't add me in their area because they believe that ********* would have all of that business area covered at a price they can't contend with.

    Business Response

    Date: 11/11/2024

    In response to your request. I am very sorry you feel discriminated against. We no longer have access to our website to make the necessary changes. We are working towards making this update as soon as possible. The reason we are not servicing your area is not related to discrimination. It is a question of the cost to do business, rising fuel and maintenance costs as well as labor shortages. I wish you well, and encourage you to reach out to other local providers like ********* and ****. 

    Business Response

    Date: 18/11/2024

    Hi ***** 

    I understand your frustration. If you remember back to April, your first rental with us. My admin had made a mistake and neglected to quote you the required delivery charge which was in our policy at the time. She called in response to correct her mistake and you were very difficult with her then in responsive to her mistake. We are all humans and mistakes happen. I decided to proceed with the rental regardless of her mistake at my companies cost. We are a small locally owned company, and we cannot afford to deliver so far out of our service area given the cost of fuel to drive from ********** to *********** to dispose of your waste. With regards to the website, we have lost contact with its developer and he refuses to help us change the service area.  

    I am sorry we cannot come to a resolution. But this is my final answer. 

    Customer Answer

    Date: 20/11/2024

     I am rejecting this response because:
    Now this is flat out bold faced lying. Noone ever contacted me. I'm not the kinda man that would do that anyway. I would have understood and allowed the price to change. You're incompetence regarding the website is not my fault. I have offered you peace from this issue without you needing to pay any money. I keep all records and have an autistic level of memory that I'm certain I can prove. I will be taking this to the **** ***** ** ***** ******* Good luck. 

Trash It Dumpster Rentals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.