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Business Profile

Furniture Stores

Ashley HomeStore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:28/03/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 28 of April 2024 I bought. a round marble dinning table at Ashley Moncton.
    We picked it up and when we arrived the marble was broken inside the wrapping. I continued t h e customer
    service to replace it, The customer serive reached me when
    the replacement table i s available to pick up from Mondon.
    On August 15,2024 I send people t o pick it u p and when they opened it in my home i t was the surprise; "A table
    which been a collecting o f returns pieces from different tables
    where t h e top i s different colour from the one I chooses
    and full of scratches from behind with a big slope in the
    middle, the base which is suppose to be pieces to fit as a puzzle but the pieces have different sizes which make
    unable to make a right base (uneven base .
    so, Icontacted the customer service asking them to pick
    up the table and to refund me the money but they
    Said we can't pick it up if you want we can return it. Or you can keep it with 100$ o r you can bring the table
    The delivery costs me each time3 hours x2 = 6 hours
    plus the two people to carry i t as it's so heavy and i t needs two
    men to carry it I felt disappointed because t h e charges for the
    delivery costs me more than the price of the table and yet I don’t have a table
    350x 2 = 700$ and if I will return i t 350$ more.
    So, now I will pay 1050$ and I have no table.I also bought chairs from other store t o match the table even the cocktail and coffee tables I matched them with the same colour.
    after a peried of time Zucer are unable
    to activate the warranty which is 389.99 + tax has no value.
    The customer service didn't respond to me any more.
    I preferred i f I bought from Costco .
    This is the money I spent
    959$ t he table +tax
    3 8 9 . 99 Zu c o r + t ax
    240$ 2 square coffe tables + tax
    359$ Icocktail t a b l e + tax
    900$ chairs (structube) + tax
    700$ delivery+ tax
    Note: I bought a sofa and areciner to match with eveything from Ashley as well 2000$+tax

    Business Response

    Date: 26/03/2025

    We could not locate gust information in our system. Guest did not purchase in any of our store locations. Please send to correct licensee.

    Customer Answer

    Date: 29/03/2025

    They gave me a return table so it was damaged and not the same colour as I saw in the store and not like the one I bought it first which was broken.

    I paid twice for the delivery for nothing and for the people who carried it and also thousand dollar and I have a damaged table 

Ashley HomeStore is NOT a BBB Accredited Business.

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