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Business Profile

Kitchen Remodel

Lifestyle Kitchen and Countertops Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Kitchen Remodel.

Complaints

This profile includes complaints for Lifestyle Kitchen and Countertops Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Lifestyle Kitchen and Countertops Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 5 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Lifestyle Kitchens through the owner/operator S***** ******** on March 27, 2024.
      I was told by M*** ******** (****************** that the cabinets are typically delivered within 4 weeks.
      S***** has been ghosting me since she received my money and hasn't been responding to my emails and messages. She left the Marketplace conversation with me on July 11 and still hasn't been responding to the emails I sent.
      On July 17 I received an email from info@lifestylekitchens that some cabinets are on backorder and my order is expected to be fulfilled in second half of August.
      I tried to reach the company but never got response.
      Stopped by their showroom but doors were always closed.
      I still haven't received my cabinets or money.

    • Initial Complaint

      Date:12/11/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed a contract with this business and paid in full on September 24/2024 and was told I would receive my cupboards in 3-4 weeks . It has now been seven weeks and I can not get any response by phone or email. They were very quick to get back to me all along in the process of designing the cupboards but as soon as they took my money they will now not respond.

    • Initial Complaint

      Date:12/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 25th 2024 I attended the business which is located at 95 Millennium BLVD, suite 202 Moncton NB to pay, in full, for an order that had been discussed on different times before that date. On a previous date, during a consultation and planning meeting at that office, we were told by the manager (******) that an order would take between 3 to 4 weeks for delivery. She advised that 3 weeks was the norm. When I had advised her that I had planned on taking a 2 week vacation from May 13th-24th, to complete the kitchen renovation she assured me that I should have the cabinets by that date. I had reached out to the office with no replies before that date to find out a delivery date. On May 17th, I was contacted by a business employee who said that the cabinets would be delivered the following tuesday. On tuesday (May21st) I was contacted again to appologize but they did not have my order to deliver. When we had asked when they would be delivered we were told that they should be sent the week of the 27th of May. We have continued to follow up with he business to secure a delivery time throughout the month of June, without any real reply. Judging by some recent google reviews of the business, we are not the only people suffering what i am beginning to think is a fraud. Our family has been without a kitchen for nearly 4 months, which is becoming increasingly difficult. I am unable to invite company into my home for the summer holiday, as the house has been in disarray for nearly 4 months. I would cancel the order, however the business will take a 20% restocking fee, and I do not want to pay a fee to a business who has violated their word on expected delivery. It seems like this may happen in other cases as I often have seen full kitchens for sale on ** *********** from the manager. As this company doesn't hold stock, I assume that these are cancelled orders.

    • Initial Complaint

      Date:09/07/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First contacted February 5, 2024 via ******** *********
      Responded February 5
      First quote received by Lifestyle Kitchens February 6
      ****** followed up on February 12
      Quote sent February 13
      Correspondence February 14 &15
      Correspondence on March 3
      ****** responded March 4
      Correspondence March 6th, 2024
      Correspondence March 7, 2024
      Correspondence March 8th, 2024 and an estimate of 3-4 weeks for delivery was made.
      March 11th, 2024 Invoice 364 was sent for $5045.34
      Agreement signed and Payment of $5000.00 was sent to *****************************
      Receipt 1327 was sent March 13th, 2024
      Remaining 45.34 paid March 14
      March 16th message regarding remaining balance sent; no reply
      March 18th ****** replied to another message sent stating "all is good and ordered"
      April 8th reached 4 week delivery estimate date
      April 9 ETA inquiry; no reply
      April 12 ETA inquiry; no reply
      April 23 ETA inquiry; no reply
      April 23 email ETA inquiry; no reply
      April 24 ****** messaged stating to email ************************* 
      April 25 email reply from [email protected] received stating "backorder" and "the supplier confirmed a status update on Monday April 29th, 2024" Was informed this "may cause a weeks delay, however we will have more information for you by the end of that day"
      May 9 ETA inquiry; no reply
      May 17th, 2024 I was responded to stating that "new stock is due to arrive on May 20th, and will be shipped out the week of May 27th" and that "I will follow up with them mid-week next week and get back to you"
      June 5 ETA inquiry; no reply
      June 13 ETA inquiry; no reply
      June 13 ETA inquiry; no reply
      June 18 ETA inquiry; no reply
      June 24 ETA inquiry; no reply
      June 24 ETA inquiry; automatic reply "vacation"
      June 26 ETA inquiry; no reply
      July 2 friend sent a message regarding a kitchen quote; message answered July 2
      July 5 friend messaged again; message replied to on July 6
      July 6 ETA inquiry; no reply

    • Initial Complaint

      Date:12/06/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 19th we ordered cupboards we waited and contacted many times for receipt and for eta on arrival...was told arrival on April 30th would be 4 to 6 weeks....well 6 weeks was June 10th and still no cupboards...we have reached out to supplier and told at end of day we will get eta...and that email never comes...now we are told back ordered middle of July.. might.need to reconfigure layout to get cupboards faster... timeliness for contractor were based on timeliness provided by seller...never responds to phone calls..text messages..website messages or at place of business...

    • Initial Complaint

      Date:15/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered cabinets for 2 kitchens on December 14, 2023. When I ordered the cabinets, I paid in full upfront and was given a delivery time of Jan 8 or 15, 2024.
      Order was not delivered.
      On March 5 I contacted the supplier via telephone and email, but got no response from either.
      On March 12 I followed up via telephone and email.
      On March 13 I received an email from the supplier indicating the order would ship by March 22 and I would be provided a tracking number.
      I did not receive a tracking number and contacted the supplier via email and telephone on April 3.
      On April 4 the supplier emailed back indicating there was a supply issue with one of the cabinet sizes and offered an alternate size, or I would have to wait until the ordered size arrives.
      On April 4 I called and emailed the supplier asking which would
      Be the fastest as I could not wait any longer.
      On April 11 I called again and emailed again to follow up on my email from April 4. No response.
      On April 15 I called again and emailed again to follow up on my email from April 4. no response.

    Lifestyle Kitchen and Countertops Inc. is NOT a BBB Accredited Business.

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