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Business Profile

Laser Therapy

LaZer iZ Essential

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Therapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:15/04/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    the date was April 7th. i went for a free consultation, i wanted the treatments ans was told i needed to secure the account with a credit card. we chatted how i only wanted enough treatments that my insurance covers which is $750.00. we also talked about me getting another consult on another service later in April. What i agreed to was a card on file and to move forward with booking appointments for laser acupuncture. i was told i would have a meal plan and my appointments emailed to me later that day. I received nothing, I reached out to the company and nothing until Friday (late PM), didn't actually see it till Saturday April 12, it was them looking to book an appointment. in the meantime (April 12th) i realised my credit card was charged $3125.50. i gave no authorisation to be charged anything, i received no receipt. when i asked for a refund i was told no as they explained the refund policy to me..they did not, they told me i signed it...i did not. I asked for anything i signed to be sent to me and they wont, i have no documentation other then my credit card that i was billed. I talked to the owner Natalie and she was just rude, she is not stopping me from getting the treatments, but then told me i threatened her as i simply said i am not going to stop until i get my money back. i did not agree to the terms and wont be forced to get treatments. Both the owner and the staff will not reply to me. i dont even know where their office is as it list 2 places online. this was a satellite site i did the consult at and never would have agreed to pay $3100+ for any treatment. The $750 even though i didnt agree to be charges was not a big deal as i had planned on getting those treatments. at this point i paid for services i didnt get and cant get even if i wanted to as they are ghosting me, as because of how they are acting i asked for all communication to be done in email or text...no response. this is simply unethical and not fair

LaZer iZ Essential is NOT a BBB Accredited Business.

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