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Business Profile

Moving Services

Atlantic Coast Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

This profile includes complaints for Atlantic Coast Movers's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:26/06/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired the company to pack and move my belongings from Halifax to Toronto. I also purchased the additional liability coverage they offered. Upon delivery on January 30, 2023, I noticed there was severe damage to my solid wood bed frame. It was packed with a blanket and all the edges had chunks of wood missing and scratches throughout. I subsequently noticed they broke my coffee maker and a lamp which rendered them unusable. They assured me repeatedly they would compensate me for the lamp and coffee maker. They also advised me that they located a "professional restorator" to repair the damage to my bed frame. I agreed to the repair on the condition the repair would not be noticeable. They picked up the bed frame and the repair was a disaster to the point where it was completely visible where a a buffer was used. They also added a splotchy sheen that was very noticeable. The repair was actually worse than the initial damage. It turns out they did not use a professional restorer that they found. When I notified them of the additional damage caused, they advised that "We are using this guy all the time, I am sure he tired his best". I have sent them all the pictures of the damage caused to the three items, including before and after the repair to the bed frame. I have also sent them links to the website for the replacement value. It has been almost 5 months now and I have not been compensated further to the additional coverage I purchased or for their negligence. The total replacement cost as of today is approximately $4,500.

      Business Response

      Date: 14/07/2023

      The complaint has been resolved directly with the customer and acceptable refund amount has been agreed upon. Customer agreed to remove the review.

       

      Customer Answer

      Date: 20/07/2023

       Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID 20235978, and find that this resolution is satisfactory to me.

    Atlantic Coast Movers is NOT a BBB Accredited Business.

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