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Business Profile

Snow Removal Services

727197 New Brunswick Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Snow Removal Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Operator sends rude email explaining that effective immediately they are no longer plowing any properties due to "unreasonable expectations". Plow is often not there more than 8 hours after snowfall. Left to scramble for new Plow service midwinter 2 days before a storm. Was advised by email and phone that second half of winter would be refunded by cheque. Was told cheque is in the mail. None of the 59 clients recieved this cheque. I am owed for the second half of winter and out the cost of the new Plow.

  • Initial Complaint

    Date:24/02/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this snow removal company in the fall and paid them in full for the entire winter season. They provided mediocre service for the first few storms, until finally we received a notice on Jan 26 stating that they were discontinuing the snot removal service effective immediately. The notice also stated "For those that have paid 727197 New Brunswick Ltd in Full, reimbursements for the months of Feb and March will be processed between Feb. 8th - Feb. 10th, 2023. Reimbursement will be completed via Cheque format and mailed to the property address."
    It is now February 24th, and we have received no such reimbursement. I reached out earlier this week, on February 21 asking for an update, to which they replied we "should have them this week".
    The full amount paid was $460, and therefore we are expecting $230 returned to us.
    We just want our money back. Our neighborhood Facebook group indicates that no one has received their hard earned money back - and additionally, we had to then turn around and pay another company to finish off the season's snow removal services for us.
    Very frustrated.

    Customer Answer

    Date: 24/02/2023

    The attached Invoice was paid on December 15th in full via etransfer. The attached Form is a blank copy of the form that we filled out and dropped off at the mailbox of 39 Glengrove Rd, and finally the Notice is a document that seemed to have been sent to all customers. Note that we did not receive the invoice on "several occasions", and we did indeed drop off the paperwork to the address provided on or before December 14th 2022.

  • Initial Complaint

    Date:06/02/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company for snow removal services. They have only provided services twice since being paid and did not clear full driveway. They have not been back to clear snow for last 3 storms and are now ignoring our emails and calls.

    This company sent cancelation notices to 1/2 their patrons promising refunds. We have not received notice, services or refund.

    We are now in a position where we need to locate a new company to remove our snow and will be incurring additional expenses. We paid $400 to 727197 New Brunswick Ltd. And now have to pay $350 to another company to ensure we have snow removal services.

    We want our money back from 727197 New Brunswick Ltd.

727197 New Brunswick Ltd. is NOT a BBB Accredited Business.

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