Complaints

This profile includes complaints for Allsco Windows and Doors's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Allsco Windows and Doors

  Moncton, NB E1E 1E2

• 

  Allsco Windows and Doors

  615 St. George Blvd Moncton, NB E1E 2C2

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/04/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been trying to have Allsco correct issues with our Windows for nearly a year now. We placed an order for around 36k and after 10 months some of our order has yet to arrive. We have leaks, defects, and missing parts still waiting for Allsco to make it right.

• Initial Complaint

  Date:15/03/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had purchased all our Allsco windows/patio door/Front door and exterior doors from **** ****** in 2019. We should have the Allsco warranty that was stated in writing to us. I reached out to Allsco on our defective Windowpane and their response is that all windows purchased previous to 2022 the new owners are advising is now voided. I had also reached out on a window seal leak and they are advising that this too is voided; although is it showing in writing we have lifetime warranty.
  Allsco Warranty Care Guide. This link is found here  Warranty card that can found here:  
  Details on the Defect:
  I had emailed Allsco telling them of the manufacturer’s defect In our front door top windowpane which had dropped. I had premier (Allsco representative repair company) come look at the window Pane to repair and I had requested to see the damage when he exposed the glass. The glass had dropped which caused the crack of the Windowpane. Allsco were calling it a stress crack when in fact it cracked because the pane had dropped from the glue. This is a defect. There were no shimmies or anything underneath it to protect it or prevent it from dropping. I have included pictures below as a reference. We have a 5 year warranty on our front door which would be ending this year as it was purchased in 2019.
  
  This excerpt shows “Free from manufacturers defect” which was taken from their warranty care guide. I included the snip below.

• Initial Complaint

  Date:03/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approx may 2022
  Spent over 9K on windows
  One was made wrong and could not be fixed. (Told this by the company technician after he spent 2 hours on it)
  They offered me 2
  $250 back on a $1500+ window
  Window is visibly slanted and doesnt close properly.
  Whats the point of warranty? Will be taking this to court

  Business Response

  Date: 20/11/2023

  To Whom It May Concern:
  
  On February 10, 2023, Allsco Windows and Doors and associated
  entities filed an application in the Court of King's Bench in Manitoba (the
  “Court") and commenced Court supervised restructuring proceedings under
  the Companies' Creditors Arrangement Act, R.S.C. 1985, c. C-36, as amended (the
  “CCAA").
  
  This period will allow our group of companies to restructure to the best
  interest of all stakeholders, which includes all of our customers.
  
  The Amended and Restated Initial Order (ARIO) provides
  for a stay of proceedings which prohibits all parties from commencing or
  continuing any legal action against the Applicants, and all rights and remedies
  of any party against or in respect of the Applicants or their assets are stayed
  and suspended except with the written consent of the Applicants and the
  Monitor, or leave of the Court. All creditor claims would be caught by the stay
  of proceedings.  Further information in respect of the proceedings can be
  accessed on the Monitor’s website - Accurate
  Group (deloitte.ca)
  
  The CCAA process has been extended to Dec
  8/2023
  Warranty work is a pre CCAA filing Claim that is stayed by the attached ARIO
  No legal action can be commenced (including the
  filing of a Claim) against the Applicants while the CCAA Order is active
  

  Customer Answer

  Date: 20/11/2023

   I am rejecting this response because:
  
  
  This is a complaint - to be made public. ario and a stay on legal proceedinga has nothing to do with this

  Business Response

  Date: 30/11/2023

  Regarding the filing, ignorance of the law or the existence of say a Court Order is generally not a defense accepted in jurisprudence related to civil or common law. However, the Applicants are not faulting *** ***** ** ****** ****h of New Brunswick on the filing error and are only seeking a reversal of the error now that the error of a prohibited filing is recognized to have occurred.

   

  For now, the Applicants accept and appreciate that a note has been placed on FSC-255-23. The Applicants are focused on other matters and will not be filing a Statement of Defense or other forms or responses to this matter, at this time, as the T** ***** ** *****s Bench of New Brunswick is now aware that the matter cannot proceed any further during the stay.

   

  I sincerely appreciate and thank you for your timely and detailed responses on this matter.