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Business Profile

Air Purification Systems

HLH - Healthy Living Home Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Purification Systems.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:17/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* ********** has an account with Healthy Living Homes Ltd. In New Maryland, NB
    I am her brother, ******* **********, and have Power of Attorney.
    My sister is compromised and can no longer do her own banking, and does not have a computer. She is 81 years old. She purchased an air purifier from the above mentioned business. They replaced the filter on May 1st / 2000 . Since that date she has not been contacted by the company in any way. She was advised that they would replace the filter on a regular basis, I believe yearly, but I am not certain. This invoice I have, dated May 1st / 2000 is for $75.00 and is marked “paid”. Our issue is that since May 1st / 2000, this company has made a monthly withdrawal from her account of $29.99, and we haven’t been contacted by them in any way since May 1st / 2000.
    After noticing this charge on her monthly bank statement , we have cancelled any further payments to them. I have her bank statements since 2000.
    I spoke with the owner / manager on August 22nd of this year. He told me that he would rectify the situation. I’ve call them / him well over 30 times since then, and it always goes to voice mail. I’ve left many messages. No reply.
    Has my sister been scammed? Please advise.
    **** ********** (************ ******* ********** *************

HLH - Healthy Living Home Ltd. is NOT a BBB Accredited Business.

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