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Business Profile

Windows

Atlantic All-Weather Windows Ltd.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:24/12/2022

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Atlantic windows have an issue with their sill tracks filling up with water and the water is supposed to drain out the two little peep holes on the out side of the sills. With a certain wind and rain the small peep holes cannot handle the large amount of water. I have been on record complaining about this for years. The water LEAKS through the sil of the upper window and travels to the lower window coming in the TOP of the large window below. It's very frustrating to have Atlantic window tell me it's not their problem. These windows are supposed to be leak free and it's a very poor setting have water trapped in Tracks with no where to go. I have been waiting for a resolve now for years and weeks. Tonight we have a wind and rain storm and again it's leaking. I asked Atlantic windows to come up with a solution but they never did and now I'm stock with leaking windows that are under warranty but they say it's not their problem. I'm not an engineer but they have engineers! Rather than go to small claims court on this problem I would rather Atlantic widows have their engineers come up with a DEFLECTION SIL as to deflect the water away from the tracks and to the outside of the wall as it was meant to be. However. I will go to small claims court if need be.

    Business Response

    Date: 29/12/2022

    Atlantic Windows would like to thank the client for escalating their concern.  Given the timing of the submitted complaint on Dec 24, key personnel required to effectively investigate this issue are unavailable due to vacation.  Therefore we respectfully ask for an extension to properly respond to this complaint.  Also, the complaint does not include any details such as a work order number and the type of window, which are critical to the investigation.  We will refer to our records to see if we have this information on file, otherwise the client will need to provide this information.

    Customer Answer

    Date: 02/01/2023

     Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 18636032, and find that this resolution is satisfactory to me.

     

    I have already sent by email all the info required 

     

    thank you    

     

     

Atlantic All-Weather Windows Ltd. is NOT a BBB Accredited Business.

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