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Business Profile

Hotels

Amsterdam Inn & Suites - Quispamsis

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:28/06/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 27/28 , 2023
    On website cost of room was 125.14 per night for 2 nights. Recieved confirmation email in minutes and total wS $400.91! Was charged $150.60 tax. ( 60%). Not only that but cancellation charge would be $287.83. Outragious. Called and complained and "best" they would do was $60 refund. Still 35.96%. Still outragious but I was trapped by the cancellation charge so I did not cancel.

    Business Response

    Date: 17/07/2023

    **** ***** Manager Quality Inn & Suites Amsterdam Replying to the email 

    Mr. ******* the charges taken on June 27 MC for 2 Night Stay $287.74 

    you did an Advanced Purchase ******* through ******* if other fees are involved please reach out to them as 

    the amount charged was for 2 nights 125.10 +Taxes total $287.74 from the Hotel only. nothing was in addition to from our end.

    if you would like a copy of the folio re sent to you please feel free to let us know so you are able to see the charges posted. 

     

     

    Thank you

    ****

     

     

     

  • Initial Complaint

    Date:14/11/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stayed one night at this hotel with my dog and they charged me an extra 25 dollars pet charge. The price per night is 25 and they charged my credit card 50 dollars. A few days later, I look at my **** card and they billed me 300 dollars smoking fee. I don't smoke and they provide no evidence to the fact. I should be reimbursed 325 dollars plus HST. Hotels should not be stealing money from customers

Amsterdam Inn & Suites - Quispamsis is NOT a BBB Accredited Business.

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