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Tobique Valley Outfitters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/10/2024

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 13 2024 I went to get my moose back for the butcher’s he charge me $100 to skin the moose and $800 cut and rapped he said the moose weighted 659lb with just the quartered weight and I got 220lb of meat back hes either over charge me on the weight of is withholding meat of mine I tried to contact him and he was just ignorant about the whole situation and said he weight the moose

    Business Response

    Date: 20/11/2024

    Sorry for the late reply, I am in *****. First of all, I would love to say I tried to explain to them what had happened and his wife was very rude to me. I am offended their saying I was. We do not use saws, only knives. This means you will get less meat but way better quality. The other issue at hand is one of their quarters was pretty much wasted, this would have been the other reason for having less meat. I will send you an attached photo of this example, although it is not a photo of the moose in question. For some strange reason, sometimes a quarter or two will age with blood pooled in the meat and the meat is pretty much ruined. This would be caused by the bullet wounds. If I remember correctly, they had more than one shot and it did not age well, you only have sign of that once you start cutting into the meat. They wanted it to aged before we cut it. We did as much as we could with what we had to work with. I would have been more than willing to talk to them but she was extremely rude, must add he although wasn't happy he was not rude like her.

     

    Thank you

    D****

    Customer Answer

    Date: 21/11/2024

     I am rejecting this response because:  that is a complete lie D**** I attached a picture of my moose it had one bullet hole behind the front shoulder so no wasted meat you can’t use that as a excuse also my wife was never talking to you so that must of been a different complaint from someone else from what I have herd there a lot of us that’s not very happy I’m not sure if I got the right moose back or not but I was definitely shorted meat for what I paid for there’s only one way to settle this and it would be to reimburse me some of the money I have $900 total into my moose and for what I got back I think I should at the very least get $400 back 



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