Complaints

This profile includes complaints for Saint John Home Inspections's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Saint John Home Inspections

  29 Tisdale Lane Saint John, NB E2J 2J4

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  Saint John Home Inspections

  29 Tisdale Lane Saint John, NB B2J 2J4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi ** ***** inspected our property. he turned off the Breaker for our Freezer and forgot to turn it back on again. Our contents all thawed and we lost approx $350 worth of food. He offered $200 off our next inspection with him and a SMILEY FACE! We would like a refund of what we paid him for the inspection ($400). He claims it was a Lightning strike that caused the Freezer to turn off but Weather reports for that day show no clouds, no rain, no lightning and no thunder so his claim is absurd.
  Thank You

  Business Response

  Date: 21/09/2023

  So sorry to hear about your loss...... As I don't recall doing what I've been accused of & no proof has been provided to me to the contrary. I cannot offer any restitution to you concerning this matter, at this time, my deepest apologies for your loss.

  My original offer to you to settle.this matter without admitting guilt... unfortunately is now, no longer on the table.

  I would still like to offer you 20% off your next home repair or renovation.... I hope this helps you....it can be a rather large number... 20% of a $5,000 project for instance is $1,000.  :) exp.Oct1/2024.

   I hope you have a good day

  I really am sorry for your loss.

  **** *****

  Owner/Operator 

  Customer Answer

  Date: 21/09/2023

   I am rejecting this response because: ** *** ** *** was here at the Home when the Inspector made the error. I do not want his offer as we do not own the Home and therefore we would not be making any repairs or reno's here. We want to get this matter settled and if ** ***** is not prepared to make a financial offer to reimburse us for our loss we will have to take the issue to court.

  Thank You
  
  
  

  
  

  Business Response

  Date: 21/09/2023

  I am very sorry to hear that. Had you not threatened legal action on your first contact ... Things may have turned out differently for you. I look forward to defending myself in court.

  Have a good day.

  :)

  Customer Answer

  Date: 21/09/2023

   I am rejecting this response because: ** ***** ** * ***** ***. We never threatened court action until today. We will see you in court with witnesses, supporting documents *** ** **** **** *** *** ****. So sorry you could not have been a ********** *** and admitted your error and resolved this matter at a minimal cost to yourself. *** **** *** ***!