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Business Profile

Credit and Debt Counseling

Eastern Credit Management Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit and Debt Counseling.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****** **** I do not have a contract with Eastern Credit Management Services, they did not provide me with the original contract as I requested.

    Business Response

    Date: 03/02/2025

    Good afternoon, 

    The complaint made are by M** **** is false.  We are the authorized for the creditor mentioned, and M** **** can confirm that with the creditor if she feels necessary. 

    Also, we have never received any contact from M** **** asking for details of the account.  Our notes indicate we have not been able to make contact with M** **** as mail was returned and her phone number was disconnected.  We encourage M** **** to contact us directly and we can speak further.  She can reach our Team Lead at 1************** *** ****  Perhaps she is confused this with something else. 

    Business Response

    Date: 04/02/2025

    Good afternoon, 

    We have left a voicemail at the number provided to the BBB to try and help you find resolution.  Please return our call so we can help you. You can also contact ****** *** and they will as well confirm these details for you. The account is valid and will stay with the credit bureaus until you resolve the matter.  We urge you to contact us back or the ****** *** directly. 

    Thank you,

    Customer Answer

    Date: 04/02/2025

     I am rejecting this response because:


    Kindly delete this account error immediately from my credit report. Please provide me with a copy of my new credit report showing this account deleted upon completion. 

     

  • Initial Complaint

    Date:10/04/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to contact me even though they have been advised they have the wrong number.
    They have contacted me three times asking for an ********* ********. I am not this person.
    Their most recent contact was a text message sent at 4:56AM on April 04, 2024. This is well outside of the legal contact hours, which in Nova Scotia are 8AM to 9PM.
    I was unable to locate any Nova Scotia joint stocks registration for this company. They are based in New Brunswick but appear to be operating in Nova Scotia.

    Business Response

    Date: 11/04/2024

    Good morning, 

    I am writing is response to complaint ID: 21557211. 

    Our office hours are 8:30am - 5pm Atlantic time, Monday to Friday.  We did not contact this number at the time this individual states. Also, once we were informed that it was a wrong number, we immediately removed the number and confirmed that we did so.  This individual then continued to contact our office. 

    If any further details are required, please contact Nova Scotia Consumer and Corporate Affairs.  Our licence number is #2023-698021.

    Thank you, 

    ******** *******

    Customer Answer

    Date: 11/04/2024

     I am rejecting this response because:


    This company is lying about the time they contacted me.The text message was clearly received at 4:56am.

    Whether their office was open or not is irrelevant if they are using automated texting software.

    They are also lying about their contact policy. I clearly stated this was a wrong number on their initial contact and was advised no further contact would occur. They contacted me via text two more times, which I can prove, including their text outside legal contact times at 4:56am. They are lying.

    Business Response

    Date: 11/04/2024

    Good morning, 

    Again, we encourage this individual to file their complaint with Consumer and Corporate Affairs Nova Scotia and they will follow the proper channels to investigate his claim. 

    Thank you, 

    ******** *******

Eastern Credit Management Services is NOT a BBB Accredited Business.

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