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Business Profile

Discount Stores

Ritchies Discount Warehouse

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased flooring from the company on March 28, 2023 I paid $1367.80. When pic*ing out flooring we as*ed if it would withstand a power wheelchair on it as it stated it had a lifetime residential warranty. We were told it would. After installing, it didn't ta*e long to start brea*ing and snapping and buc*ling and coming apart over a very short time. I started a complaint in June. Many attempts were made by me to get to the bottom of this and I felt li*e I had been given the runaround. I *ept notes and dates and had my daughter write up a letter on my behalf with various concerns regarding my experience. I can forward these to you if you wish but the owner has already received an e-mail copy. After I was denied compensation of any *ind from the company that ma*es the flooring I decided to pursue it further and sent this letter and notes of my endeavor to the owner after as*ing for his email and to date I have not heard a word from this even though I said I would be pursuing the BBB and/or my lawyer. I might add the rep from the flooring company stated in my home that this flooring will not stand up to a rolling office chair with out a pad underneath and I must add that my wheelchair with me in it weighs around 500 pounds. Any insight or help with this matter would be greatly appreciated. If you require anything else or need to get in touch with me please reach out.

    Business Response

    Date: 23/01/2024

    January 23, 2024

    Better Business Bureau
    Re:  Complaint ID: 21128754
    - Flooring Purchase –
    ***** *******s, *** ********
    **** Rd., *****
    CREE*, NB ******

    In response to the complaint
    above we would li*e to first apologize to Ms. ******** for her experience with this
    purchase.  It is apparent that due
    diligence was not followed in researching the use of this product by the
    customer.  It is not our intent to do
    business in this way and will endeavour to improve this situation moving
    forward.

    As a gesture of good faith, we
    would li*e to offer a full refund to Ms. ********.  Please let us *now how she would li*e to
    receive the refund.

    Best Regards,

    Stephanie Blanchard
    Office Manager/Accounts Payable
    Ritchie’s Discount Warehouse Ltd

    Customer Answer

    Date: 05/02/2024

    I am responding to a message sent to me on January 23, 2024 from the Better Business Bureau in regards to the above claim. The message relayed that the business is willing to offer me a refund. I am very pleased to hear this and will accept a refund. The reason I did not respond in seven days as I again found it by mista*e in my jun* mail so am responding the very day that I discovered it, hoping I can still receive a refund. I am very satisfied with the business, and the wor* of the Better Business Bureau. Than*ing you in advance for this outcome. Sincerely ***** *******s

Ritchies Discount Warehouse is NOT a BBB Accredited Business.

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