Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:18/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2013 ***** Accord Touring V6 has had a EPS (Electric Power Steering) issue and after getting diagnostic work done at Fundy ***** and other dealers it was brought to my attention that I need to replace my EPS Sub Complete Gearbox as its listed on the service order. (I cannot attach the document due to file size). My cars VIN number has a warranty extension on the EPS system specifically on the EPS gearbox as the dealership told me, but they will not fix it because my car wont show a specific DTC code. Even thought the same part I'm being told I need to replace is the one with known issues and the warranty extension in place.

• Initial Complaint

  Date:06/03/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January the 8 of this year (2025) I took my black ***** Element VIN: ***************** to Fundy ***** dealership located in 160 Rothesay Ave. Saint John, NB E2J 2B5 for service. I asked the technician to check the brakes since I was hearing a brake noise when applied. They did check the noise and recommend new brakes all around, clean calipers and slide pins.
  It was almost the end of the day so that couldn’t be done.
  
  Later that day I was driving on the highway and out of nowhere the brakes made a horrible cracking noise that pushed my car to the side making me do a complete stop. Couldn’t drive the car after that because something was really wrong with the brakes (I assume). I left the car overnight and next morning I had to rent a ****** truck and trailer to take my car to the nearest repair shop: ******** *********** ******* * ** ******* **** ** **** * ** ***** ************** ** *** **1. After a few days I was called to pick car and found out that the front left calipers bolts were missing and caliper was jammed between the strut and rim.
  
  I called Fudy ***** to tell them and that it was unacceptable that I wasn’t told that during my service. I asked and pay Fundy ***** to check my vehicle for the same reason and they didn’t found this issue and let me drive away risking my life. I’m really worried how they did check that and not noticed this problem. They refused to do anything about it saying that it was not their responsibility.
  
  I make Fundy ***** totally responsible for the damage of my car and all my expenses for that issue no counting the risk that it was for me driving in those conditions.
  
  I have contacted the dealership a couple times but they refuse to give me an answer or talk to me.
  
  Please help and advise what can be done about this.

• Initial Complaint

  Date:15/12/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a brand new Honda CRV in 2019 and paid for extended warranty. In August 2022 (Right as I was about to give birth to our first child) the dashboard of the vehicle lit up. My husband took it in and was told the sensors that controlled cruise control, lane keep assist, adapted cruise control, and various other safety features of the vehicle were malfunctioning. He was told this was a known issue, it would be covered under our extended warranty and the sensors would be ordered. 2 weeks go by, we are at home with a brand new baby and have heard nothing from Honda about the parts. My husband follows up- he is told the parts are on back order and they can't tell us when they will finally get them in. We wait another couple of weeks and I go in (with my barely 1 month old baby) and ask to speak with the Service Manager directly. He offered to give us a rental car to "get us through the next couple of weeks" since our Honda CRV really wasn't safe to drive- especially with a newborn. We got the rental car on September 16th 2022 and today is December 15th 2022. We have followed up several times- they are still not able to even give us an estimated time for our vehicle to be fixed. Meanwhile, our car has been sitting in our driveway, losing value, exposed to the elements, the battery has died, we cannot move it to plow our driveway, the breaks, oil and transmission are at risk of seizing up. We cannot change over to our winter tires and no one at Honda seems to be the least bit concerned. We are stuck paying for this depreciating vehicle while we cannot use it. We can't sell it and walk away because what value does it even hold? We are trapped and fed up with the lack of answers and care and would like some help in getting this straightened out.
  4 months of car payments for a car we couldn't use totals +/- $3000. Plus our rental vehicle is much harder on gas and does not have winter tires on it.

  Business Response

  Date: 09/01/2023

  The customer
  had an appointment booked with all her lights on in the dash (Adaptative cruise
  control, road mitigation, and lane assist) on August 23rd 2022.
  We diagnosed that her radar sensor was out of alignment, we ordered the radar
  sensor and clips the same day her car was in for Service, and since that day
  the part was on back order "TBA". The customer came in approximately
  a week after we diagnosed the issue because she did not feel safe driving her
  car. We quickly transitioned her into a rental on September 16th to
  ensure she was driving a safe and reliable vehicle all covered by
  Honda. Since September 16th , we have kept this customer
  in a rental since this date and let her know that we would keep her up to date
  on any progress with her part arriving at Fundy Honda. The customer picked and it was determined there was another issue with the vehicle which has since been repaired.

  This is an issue where we have had significant delays in repairing vehicles due to back ordered parts. Our service manager, Justin McManus, has had discussions with our customer and we believe the customer is now satisfied with the repair.