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Business Profile

Windows

Metcalf Glass Ltd

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:26/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own a rental property in ***** ****, but live in F**********. I needed to get two separate bedroom windows changed in apartment *** ***** ******* as they were not egress. These were both the front and side bedroom windows. In March of 2024 I request for Metcalf Glass Ltd. to come measure the two windows. I was not going to be at the measurement as I live in F********** and I was working. I had explained over the phone to K**** ******* *the receptionist) specifically the two windows I wanted measured and quoted and asked her to make sure she pasted this message along in their work order. I did not order the windows right away as I ended up in the hospital and was recovering from a major surgery. In May I reached out to Metcalf Glass Ltd. to schedule another measurement as I requested to be at this one. I specifically drove down from F********** to meet with the city's inspector to review which windows needed changed and than had someone come from Metcalf Glass to remeasure these windows while I was there to make sure they measured the right windows. I received the quotation and the agreement, which in July I signed and paid a 50% deposit ($2210.00). Documentation is included below. The windows took a few months to arrive and were installed in September. Before I paid the final balance I went to view them in October. I then realized that they had in fact changed two of the wrong windows that I had never once mentioned nor requested for them to be changed. The windows they changed were the living room window and a window in the front bedroom but the wrong one. I had requested for the small bedroom window to be changed, but they changed the large bedroom window. I reached out to Metcalf Glass Ltd. via phone and spoke to them many time between October and January. I had spoken to the owner who are offered me the window for the second bedroom free. However they still expected me to pay the remaining $2210.00 balance for two windows I did not want changed. Please reach out.

Metcalf Glass Ltd is NOT a BBB Accredited Business.

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