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Business Profile

Countertops

Ti-Merle Custom Counters

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/06/2022

    Type:Customer Service Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company owner ***** ********* came to measure on approximately January 10th/22 the project of building a cabinet that would accommodate a broom closet and a place to place the recycle garbage. He also took pictures to build the cabinet as close to an existing one we already had in our kitchen. He gave us 2 choices of material and prices. We chose the second choice worth $2150. He asked us for a 50% deposit so I e-transferred $1000 to him on January 16th/22. He has not built the cabinet and we asked for our money back, he has promised it 2 times now within 24 hours after going to visit him. I called the BBB last week and reported him, now since then they had suggested I send an email to him to give him until June 17th, which I did that, still no response from him. We want our money returned without prejudice. Thank you, we hope you can act on our behalf. His residence and workshop is down the street from us. His phone number is 5************ *** ***** ** ************************* ****** **** ************ ***********************

    Business Response

    Date: 19/07/2022

    Good morning
    I do not own a buisness .... yes I'm on the process of opening one.... I told your client that I would reimburse them as soon I can return there stuff..... I was building custom stuff on the side as a hobbies...... it's hard to return custom stuff..... if all this can go because of a 1000$ I will just give them back....

           Thanks for your time 

    Customer Answer

    Date: 19/07/2022

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID 17452320, and find that this resolution is satisfactory to me. Please advise the time limit given to the response of receiving the $1000.00 from Alaine Duplessis. It was never stated by Alaine that he was making cabinets for a hobby in our many conversations.

     

    Thank you, M******* ****

Ti-Merle Custom Counters is NOT a BBB Accredited Business.

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