We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Mower Repair

Coastal Outdoors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Mower Repair.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/05/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a side by side based on a promotion they had posted on ********. When I got home and had a thorough look at the machine, realized it was not the machine in their add. It was a cheaper model. I brought the machine back and got my money back. However I was told that they’re not going to honour their promotion. The salesman I was dealing with told me that the manager told him it was posted to get attention. That is false advertising. I have documentation to support my complaint.

    Business Response

    Date: 15/05/2024

    Hi, I have attached a copy of the ad that was running , the clearly should with Side By Side that is on sale. The customer since as returned and purchased the original Side by Side.

     

  • Initial Complaint

    Date:26/03/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In may of 2022 I purchases a new atv vechial from coastal outdoors. Not long after purchase I noticed an issue with the clutch and informed the store. As the vechial has a 1 year complete warranty I returned the vechial for repair. During this time the atv was in their shop for approx 3 months and I was informed that the issue was dirt, the clutch was cleaned and I had to pay $170. I took the bike and again noticed that the issue was still present and again informed the dealer. I again returned the bike to the store for repair and investigation this time revealed clutch bushings that needed to be replaced, again this time the bike was at the dealer for approx 3 months duration. I again picked up bike and this time noticed a clancking noise from the clutch that was not present before the dealer work on the bike. I refused to take the bike and requested that they repair this as the vechial is under warranty. The dealer technician supposedly looked into this complaint and was unable to find any issue so I was told by the dealer that this is a far as they are willing to go with this matter and I was to pick up my vechial. At this point is have reached out to the oem, cfmoto, on a few occasions only to get vague responses in that they are in contact with the dealer but no real action being taken. As this is a new vechial, 22000 purchase price which is still under warranty with only 370 km I really don't think it unreasonable to request the bike to be repaired properly back to factory standards. Also note that after the repair where the clutch bushings were replaced the dealer did recognize the fact that the clutch was making a noise that was not present before. So this is obviously an issue caused by the dealer and should therefore be fixed by the dealer, especially considering the fact that the bike is under warranty.

    Business Response

    Date: 28/03/2023

    Hi we have the ok to replace the Clutch assembly from the Manufacture, this process as been communicate to the  manufacture on every occasion.

    Customer Answer

    Date: 28/03/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 19855088, and find that this resolution is satisfactory to me.

    I will follow up with the dealer in an effort to get this issues resolved in a timely manner. I appreciate the response from the dealer, just note that at no time did the dealer or the manufacture communicate to me that approval had been given for the installation of a new clutch

Coastal Outdoors is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.