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Business Profile

General Contractor

Tys Maintenance and Repair Ltd.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:23/10/2022

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this business back in May 2022 to do soffit and Fascia. He stated he could do it the following week. He ask for 2000.00 upfront to purchase the materials. Three days later he showed up with 920.00 in material. Stating the balance would go toward the labour. He had never come back to do the job . I told him if he could not do it I understand but needed my money back to hire someone else. He kept giving me excuse after excuse. He even went so far as to put up scaffolding and left it for a month before telling me he needed to take them back down as he needed it for another job ...this was the third week in July. This had been ongoing all summer and I have all the text to back it up. He told me a couple weeks ago that he would pay me as someone owed him money. I told him I needed it by today Sept 15. I never got a reply . I nicely reminded him again but no reply. I am now out quite a bit of money and still no work done. This is extremely stressful for me. Any help you can get me will be greatly appreciated.

    Business Response

    Date: 23/10/2022

    Hello I am currently taken off work and on disability I'm working to sort things out as to I have no income right now 

     

    Have letters to provide  thank you

    Customer Answer

    Date: 24/10/2022

     I am rejecting this response because:
    This issue has been ongoing all summer. I have requested several times for a refund before the party went on disability. 

Tys Maintenance and Repair Ltd. is NOT a BBB Accredited Business.

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