Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:15/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Took my car in for service September 19, 2023 I took my are in for service for a rear brake like passengers side not working as well my FOB was not working with start button. Over the next 4 months Hyundai kept my car and completed several attempts at fixing. On October 27, 2023 they called and said car was fixed and i could pick up. I went and paid, my car was outside turned on ready for me to take. I went home, parked my car and did not know my brake lights were still on. When I went down next morning battery was dead due to lights being on. This as a Friday afternoon when I picked up my car. I waited all weekend to Monday October 30, 2023 morning called CAA they boosted my car and towed to Hyundai while car was turned on to boost the battery. My car was delivered to Hyundai turned on and drivable except the brake lights were illuminated. I could not drive myself as it is against the law to drive a car on public highway with illuminated lights. On January 17, 2024 (the day my mother passed) I received a call from Hyundai stating they want their loaner car back. I said I was in Toronto mom just passed and would call when I get back. On January 29, 2024 I received a call from ***** ***** General Manager Parkway Hyundai demanding that I bring back the loaner, Pay $702.00 and take my car as they cannot fix it. January 30, 2024 Called Hyundai Customer Relations, to date nothing has been resolved to acknowledged. On February 1, 2024 I received a call from a guy named ***** from Hyundai Parkway, again demanding loaner back, said would wave the $702 but I had to take my car off their property. To date I have not taken my car. They made it clear to me my car is parked where there is no cameras and I would be responsible if something happened to me car before I picked it up.
Business Response
Date: 11/03/2024
The complaint is being dealt with at the dealership level.
Thank you
Customer Answer
Date: 12/03/2024
I am rejecting this response because:I have rejected their response as they have not contacted me or tried to resolve this issue.At this point if the car cannot be fixed by their dealership then I would at least deserve the black book value of the car. Stating a new engine was put in it in the summer of 2021 in Grand Falls NL.Regards******* ********Business Response
Date: 21/03/2024
As the dealership we will not be carrying out any more action and wish to be removed from the back and fourth here.
Customer was aware that she DO NOT have a bill and was advised that an automotive industry is only required to make parts for a vehicle up to 10 years. The part required for her vehicle (which the vehicle has over 220,000km ) is no longer available and if one is to be produced it will cost more than the value of the vehicle as it will need to be produced in Korea.
Responding to giving the customer the black book value while stating that the vehicle has a new engine, is not going to be happening as the customer will be very upset to learn the value is no where near what she is wishing.
At this point we yes are going to be requesting the vehicle be removed from our lot.
Thank you
******
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.