Reviews

Review Details

• Review fromKen J

  Date: 28/03/2025

  1 star

  Ken J

  Date: 28/03/2025

  One star is too generous.
  I rented a two-bedroom apartment through The Firm Property Management, paid the full March rent and a security deposit. Unfortunately, I had to cancel before moving in. They found a replacement tenant immediately—which I’m fine with, and I didn’t even ask for the March rent back.
  What’s unacceptable is that they are refusing to return my security deposit, even though I never stepped foot in the unit. On top of that, I opened an NL Power account in good faith, and was later charged $84 for electricity I never used—clearly someone else moved in and used the power, but I’m stuck paying for it.
  I’ve sent multiple emails. They’ve ignored every single one. And if you read their other reviews, you’ll see a pattern—they never return security deposits. This isn’t an isolated incident. They take advantage of people and hope you’ll just give up.
  Do not rent from this company. Look elsewhere for a management company that treats people fairly and communicates honestly. If I could give zero stars, I would

  The Firm Property Management Solutions

  Date: 04/04/2025

  This review contains several inaccuracies that we feel are important to clarify.

  
  

  The individual in question was approved for a rental unit and signed a lease agreement. However, due to personal circumstances, they informed our office the day before their scheduled occupancy date that they could no longer fulfill their lease obligations. This notification was sent on a Sunday, when our office was closed. We responded within two hours of opening on Monday, the day they were scheduled to move in, and provided guidance in accordance with the Newfoundland and Labrador Residential Tenancies Act (2018), and began advertising the unit on the same day. Under this legislation, in cases of early lease termination, tenants remain responsible for rent and utilities until either a new tenant is secured or the applicable termination period has elapsed.

  
  

  Contrary to what is suggested in the review, securing a new tenant was not an immediate process. Throughout March, the reviewer and their spouse contacted our office a total of eight times between March 2nd and March 25th, 2025, to cancel, reinstate, and then cancel the lease again. These repeated changes made the process more complex, and ultimately, we advised them that the lease could no longer be reinstated as a replacement tenant had been finalized. All of these communications are fully documented via email.

  
  

  As previously stated to the reviewer, they remained responsible for rent and utilities for the entire month of March 2025 unless a new tenant was secured before March 31st, 2025. On March 28th, 2025, we reiterated that a new tenant had been secured, effective April 1st, 2025, meaning the reviewer was no longer responsible for the unit after March 31st, 2025.

  
  

  The claims regarding power bills and occupancy are also inaccurate. As explained to the reviewer, heat must be maintained in the unit during winter months—even when vacant—to prevent frozen pipes. This is standard practice in Newfoundland and a requirement explicitly stated in the lease agreement, which the reviewer acknowledged in an email reply on March 28th, 2025. Additionally, the $84 power bill cited in the review reflects minimal usage, further confirming that the unit was unoccupied.

  
  

  As communicated via email on February 14th, 2025, before any payment was made, the deposit was designated as a non-refundable holding deposit until occupancy. However, as a goodwill gesture, we opted to return the full deposit. This decision was communicated in writing on April 3rd, 2025, with a commitment to process the return by the end of that week.

  
  

  By signing the lease agreement and later terminating it, the reviewer agreed to pay a leasing fee to cover the costs associated with securing a new tenant. Initially, we chose not to enforce this fee. However, due to the ongoing dissemination of inaccurate information and repeated public misrepresentation of events, we will now proceed with enforcing this fee.

  
  

  Finally, the claim that our office “never returns deposits” is categorically false. Deposit refunds are handled on a case-by-case basis, in full compliance with the Residential Tenancies Act. It would not be appropriate for one individual to make assumptions about other tenants’ circumstances.

  
  

  We understand that moving can be stressful, but it is important that publicly shared information is accurate and includes full context.