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Business Profile

Veterinarian

Topsail Road Veterinary Clinic (1999) Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:29/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27/22 I called topsail road vet clinic and asked the cost of getting my cat euthanized. I was quoted $84, I later called back to make an appointment which she told me they could get me in at 3:00 which I took the appointment and then confirmed the price of $84. I got my mother in law to take my cat as myself and my kids were devastated and couldn’t bring ourselves to do it. Once the procedure was done my mother in law calls to tell me I was charged $182. I called the clinic and after some rude remarks from the receptionist about me going there to just get a cheap price i was told they charged me an emergency because I wasn’t a regular client . None of this was told to me prior to them doing the procedure on my cat and I told them I thought that was wrong . She told me a manager would get back to me which never happened. My husband then calls as I was already emotionally drained from the day. They were extremely rude to him as well , hung up on him and when he called back was told the same that a manager would get back to him which again never happened. I waited the next day to see if I would get a response before taking this act as I know people can be busy but it doesn’t seem like they want to resolve this so this is the next step as I feel they can’t do this to people and I wouldn’t want it to keep happening. They basically robbed me at a time when I was vulnerable and their customer service is the worst I’ve experienced. I have the receipt if needed and any more informative please feel free to reach out to me as I don’t think what they did was right. Thank you for your time.

    Business Response

    Date: 24/08/2022

    Our manager responded to this complaint as soon as time allowed given that this is a veterinary hospital. The mis-quoting was done because one receptionist thought that it was being done on an emergency basis while another did not quote for an emergency fee. The emergency fee was refunded as soon as the manager spoke with Ms. ******. The issue has been resolved. 

Topsail Road Veterinary Clinic (1999) Inc. is NOT a BBB Accredited Business.

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