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Business Profile

Wholesale Boutique Clothing

Islandwide Distributors

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wholesale Boutique Clothing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/07/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 22/23, in Bonavista in Newfoundland. I purchased a wooden cribbage board in the shape of the Province of Newfoundland. Price was $ 22.99 + tax.
    Upon returning from our trip I noticed that there is one peg missing in two of the rows on the board, between the point pegs 45 to 50.

    I simply e-mailed IWD in late June to inform them of this error but received no response.
    I e-mailed IWD again on Jul 19, and there was no response. I then notified IWD by e-mail on July 21 that I was disappointed that they could not respond to my concern in any form. I thus thought that this cribbage board would be sold in Newfoundland the entire summer of 2023, with a major defect on the cribbage board.
    Having not made any response to my e-mail is simply poor customer service. Possibly IWD was hoping that if they ignore my e-mail attempts that the customer will just forget about the incorrect cribbage board. Poor customer service.

    At this point now I wish for a corrected Newfoundland Cribbage board, or my money returned, and have someone at IWD explain why there was no response.

    I thank you for your time.

    Business Response

    Date: 07/08/2023

    Dear Mr. ****** and Mr. ******,


    I would like to extend my sincere apologies for the confusion and delay in resolving your complaint regarding the cribbage board purchased in Bonavista, Newfoundland.


    Upon receiving your initial email, we did attempt to contact you directly via email but did not receive a response. This may have contributed to the delay in resolving this matter, and I regret any inconvenience this may have caused.
    Regarding the issue with the cribbage board, it's important to clarify our standard procedure. Typically, customers would contact the store where the purchase was made for a refund or exchange, and we, as a wholesaler, would then credit back the retailer. As we do not sell directly to customers, our standard practice would not involve direct communication with end consumers.


    However, recognizing that this situation is unique, and our product was found to be defective, we are willing to take extraordinary measures to ensure your satisfaction. We are more than willing to replace the defective cribbage board with a corrected one or refund the purchase price of $22.99 + tax. Could you kindly reply with your preference for the replacement or refund, along with your shipping address if you choose the replacement? Our customer service team will be in touch with you directly to confirm the details and ensure that this matter is resolved to your satisfaction. Please reply to me directly by email at [email protected] .


    Again, I deeply regret the inconvenience this has caused, and I assure you that steps have been taken to prevent this from happening in the future.
    Thank you for bringing this to our attention, and please don't hesitate to reach out directly if you have any further concerns or questions.

     

    Best Regards, 

    ***** *****

    Owner/Operator, 

    Islandwide Distributors 

    1266 Kenmount Road, Paradise, NL

     

     

    Customer Answer

    Date: 08/08/2023

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20356891, and find that this resolution is satisfactory to me.

Islandwide Distributors is NOT a BBB Accredited Business.

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