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Business Profile

Deck Builder

Southwest Builders

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:28/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner of Southwest Builders (***** ******) came to my summer cottage to measure May 18/24. On May 21/24 I was sent pictures that showed my old deck was removed and the new one was started. (Without a quote and without being given the job) I spoke to him by phone and he then gave me the price. Because hek had already started I’d go along with it. He finished May 27th/24. I was receiving chemo for cancer and wasn’t well enough to go see the deck. He sent pictures and it looked beautiful. I was very happy at that time. I wanted to pay by **** but he said he wasn’t set up with the bank yet so I sent him a cheque. When I did get to my cottage. The products he used were very inferior. He used fence board on the floor and refuses to replace with deck board. The floor actually moves when you walk on it. There were splits in some of the boards on the rail and he did replace one. The hand rails are full of splinters and big gouges out in one place. He never gave me an invoice or receipt. He says it was a cash deal so he gave me a cheaper price. I didn’t ask or agree to a cash deal. When I asked this company for a quote, I believed they were a reputable company. I’ve asked for an invoice/ receipt twice and his response was “if I contact him again he will call the ****.” That’s the response from someone who knows he did wrong.
    I can’t believe all that’s happened. This needs to be reported to prevent this from happening to anyone else. I now have to go through the expense of having the deck floor replaced next summer because I’m afraid someone will fall through it. As for giving me a cheaper price. I’m sure I could have gotten the deck done cheaper than the amount I paid him. Even if he had said he could use fence board to make the cost cheaper, I would have said no I’ll pay more for the proper board. I wasn’t given that choice. I feel he took advantage of the fact that I was sick and a female. This guy needs to be stopped.

    Business Response

    Date: 05/09/2024

    Hi

    Ms.********* is open to her own opinion 

Southwest Builders is NOT a BBB Accredited Business.

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