Complaints
This profile includes complaints for NLCU's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:14/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I completed my proposal in Jan of this year 2024 and received my Certificate of Full Performance etc. I am currently living in NB and also sent a complaint to your equivalent here but I’m not sure they will look at it being the creditor is in NL.
In following with what I was told about waiting 6 months to ensure my ****** reports are accurate, ******* is not.
The Newfoundland and Labrador ****** ***** was included in the Proposal for a line of credit.
Throughout the proposal period (2019 to present) they continued to report late payments, date of last activity being the current month and charging interest. There was also a Judgment on my report with the NL Provincial Court for the same debt.
I’m very concerned about this as they are reporting the last payment being Feb 2024 last reported in July 2024 but now reporting as bad debt/written off.
I filed a dispute with ******* who came back telling my my dispute was unfounded and it was not removed. Trans***** report is accurate.
I filed a complaint with the Financial and Consumer Services Commission in NB as I said but I’m not sure if they will look at that due to the ****** ***** in question being in NL.
The Office of the Superintendent of Bankruptcy contacted me after I put the complaint in with them telling me they don’t have jurisdiction and that’s who sent me to **** NB and your dept as they said that is wrong and that shouldn’t have been reported when the proposal was active, no interest charged and especially not after it was completed and ******* should have it removed.
I’ve attached my most recent ****** report as well the Allan Marshall documents (trustee)with the issues highlighted.
Thank you for your review,
Dana Hollett
Business Response
Date: 20/08/2024
August 20, 2024
Attention: ******* ******
Better Business Bureau - Atlantic Canada
According to our records, NLCU has not received any inquiries in any form of communication from this person to bring any matters to our attention as was outlined in her BBB complaint. To our knowledge, there has been no communication in our records or any inquiries with our team. Please ask the person to indicate the person she spoke with on these matters or corresponded with at NLCU.
The person has indicated she has contacted many organizations regarding her complaint about NLCU who would have no jurisdiction or relevance to NLCU as a provincial ****** ***** operating in the province of Newfoundland and Labrador. Please kindly ask her to contact Janice Kennedy-Humber, Branch Manager at NLCU at (800) 563-3300 and she would be happy to investigate the person's concerns.
NLCU prides itself on being a member-owned organization who always take member inquiries seriously when we receive any inquiries or have received member communications.
Sincerely,
NLCU
Customer Answer
Date: 20/08/2024
I am rejecting this response because:
As per the documents attached, it is clearly stated that Kara Barret was the individual who continued to report to ******* during my proposal, which was against the agreement as per the OSB.
I am requesting that the NLCU, through you, the BBB, revise their reporting from Aug 2019 (date of accepted proposal) to the last reported date of July 2024 and going forward.
Also, as a part of my accepted proposal, that avoids my communication with any creditors, including the NLCU, who were acting in error.
I trust they will rectify their error on my ****** file immediately. I’ve provided all relevant information on this complaint.
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