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Business Profile

Fire and Water Damage Restoration

A & R Services, a division of OnSide Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the month of January 2022 Onside Restoration Services was contracted to remove and replace the hardwood flooring in my home. During this time they damaged:

    - Two dining room tables
    - One coffee table,
    - Two speakers
    - One Microwave oven - Twice - on separate incidents (Broke the door handle, then broke the internal installation hardware

    They also failed to complete the kitchen baseboard replacement and also the final paint touch ups for the walls.

    I have had to keep initiating ongoing communications to resolve this issue. ******* **** (Project Manager) has rarely responded.

    Long story short, on Jun 1, 2022 I sent ******* an email proposing a settlement amount of $******** and asked to have a cheque for that amount sent to me.

    On or about June 12, 2022 he sent someone to my house with a cheque and a release form. The release form showed the correct amount, however the cheque was for a lesser amount (even lesser than the amount they previously acknowledged they settle on) so I did not accept the cheque and did not sign the release agreement (which wasn't signed by them anyway). I illustrated the problem to the representative and asked him to come back with a cheque for the proper amount.

    On June 25 I called ******* and he said he thought the cheque re-issue was taken care of and would get back to me.

    On August 2nd I left ******* a voice message to have the proper cheque delivered by Thursday.

    ******* is still not returning my calls. I leave a voice mail message every time.

    Your help in resolving this is very much appreciated. I am willing to take on the task of repairing all of these items and getting the rest of the work completed. I just want them to send me a bank draft for $********

    Please call me at ************ to discuss. Thank you!

    Business Response

    Date: 13/09/2022

    We have a cheque cut for the correct amount and are making arrangements today with the client to get this settled this week.

A & R Services, a division of OnSide Restoration is NOT a BBB Accredited Business.

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