Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:20/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While on vacation in Newfoundland and Labrador in my RV, I was travelling West on the Trans Canada Highway and needed to fill up on diesel fuel. I pulled into Moorlands Ultramar and seen the YELLOW handles on the gas pumps which I assumed to be Diesel fuel. I did not see any GREEN handles since, as I discovered later, was being used by another vehicle filling up. I proceeded to fill up my RV with the YELLOW colored handle diesel fuel dispenser as per normal across all provinces in Canada.
  I was driving 15 Kilometers West of the Moorlands Ultramar when my RV engine stared slowing down and making sounds I never hear before and the engine failure light came on. After reviewing my gas bill, I noticed that it showed gasoline rather than diesel. My engine may have to be replaced.
  This is the first time I have observed YELLOW dispensing handles on gasoline fuel anywhere in Canada. Indeed, is this even legal? How many others has this happened to?
  There is a good possibility I will have to replace my engine.

  Business Response

  Date: 10/10/2023

  Hello this note is in response to Mr. ********** complaint. It is very unfortunate that Mr. ******** didn't realize that he was pumping gas in his RV.  Our diesel pumps are clearly marked diesel and they do have green nozzle covers as they have had for the last 20 years are so! The Irving station up the highway from us also have green nozzle covers as well.  Our regular gasoline is clearly marked gas and they have yellow nozzle covers , like I said for the last 20 years or so. I cannot speak for all gas stations across Canada but I can for ours.  I've included an attachment but maybe its too large to send. Also Mr. ******** phoned our gas station when he realized the mistake and spoke very rudely to our young summer student,  it clearly wasn't her fault. I hope this clears up this unfortunate issue for Mr. ********.  Thank You ******** ******* ( Moorlands Ultramar)

  Customer Answer

  Date: 10/10/2023

   I am rejecting this response because:
  
  
  I am not satisfied with this response because I was accused of being rude to the young lady at the gas station. I have a witness to the conversation that states this was not the case at all. The only aim of my complaint was to try and prevent other users from making the same mistake as I made when I used a Yellow fuel dispensing handle thinking it was for diesel. No other response is necessary.